Financial Assistance

Yes. If you have any questions regarding the process or need help understanding any part of the application process, please contact a member of our Customer Service team at 1-800-639-2719.

Yes. Please contact Customer Service at 802-847-8000 or 1-800-639-2719 with questions or email us at CustomerService@UVMHealth.org.

No. We require a complete application when applying for financial assistance. If a section or question does not apply, write N/A for not applicable.

No. You must return a complete application with all the appropriate documentation, or the application will be denied until supporting documentation is submitted. If you have a question about a specific document, please call our customer service department at 1-800-639 2719, there may be an alternative document that may be substituted.

Yes, please contact our financial advocates or counselors at the appropriate hospital organization above to schedule a meeting or screening as needed.

Your most recent federal income tax return is the preferred proof of income document. Alternatively, you may submit pay stubs, documentation of public assistance, profit and loss statements, benefit verification letters, letters from your employer, migrant worker contracts, or the Open-Door Clinic, etc.

There is a difference between your W-2's and your Federal Tax Return. A W-2 is simply a statement of your earnings from a specific employer. Your Federal Tax Return is a complete recording of your total income. We require proof of income and prefer a copy of your Complete Federal Tax Return, however, an acceptable alternative may be submitted (see above). W-2's cannot be used as a substitute. If you do not have a copy of your Federal Tax Return contact the Internal Revenue Service (IRS) at 1-800-908-9946 and request a Tax Return Transcript at no cost or visit www.irs.gov/Individuals/Get-transcript.

Provide the most recent tax filing year - after April 15th.

If you are receiving social security (SSI) benefits, this is the yearly letter that social security sends notifying you of your monthly eligible benefits. For verification purposes we will accept a copy of the benefit award letter. To obtain a copy of your Benefit Verification Letter, visit www.ssa.gov/myaccount/

We recommend submitting a copy of your most recent income tax return. If that is not available there are other alternative documents you may submit, please see above or refer to the documentation checklist on the application. Please note, if you are married or have a domestic partner, their verification is also required. For migrant workers, a copy of your contract or a letter from your employer is acceptable.

Yes, however, in lieu of your federal income tax return, your P&L is an acceptable alternative document for income verification.

Your coverage period will be indicated on your grant letter. It may be valid up to six months, for twelve months if disabled, aged 65 or greater and retired or in the case of a catastrophic grant, it may be valid for a single event of care only. If your income indicates you may be eligible for Medicaid, NY Family Health Plus or another insurance program funded by the State, you will be required to apply for Medicaid if you meet their eligibility requirements.

Note: If you are an undocumented immigrant, you are not required to apply for Medicaid.

Additionally, no patient shall be required to purchase a private medical insurance plan to qualify for our financial assistance program.

Your approval letter will indicate the coverage period.

Financial Assistance is a program for patients facing financial hardship and should only be applied for if you have medical bills you cannot pay with UVM Health. You can apply at any time if you have balances you’re unable to pay, if you expect that an account currently pending insurance will leave a balance, or expect that a future scheduled medical service will leave you a balance.