Exterior photo of the UVM Medical Center entrance.

Patient and Family Advocacy

 (802) 847-0384

Frymoyer Community Health Resource Center
111 Colchester Avenue, Level 3, Main Pavilion
Burlington, VT 05401

Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM

About the Office of Patient and Family Advocacy

Our goal at UVM Medical Center is to provide the best care experience possible. Sometimes we exceed your expectations and sometimes we fall short. We want to hear from you, whether you have a compliment or a concern.

Our patient advocates look into and help resolve patient care-related complaints. We can also answer your questions about confidentiality and patient rights and can get you information about your care. Our advocates are experienced nurses who are here to listen and to help.

We also serve as a hospitality resource during challenging times. We can help connect you with the appropriate resource for lodging, meals and parking.

Contact Patient & Family Advocacy

In Person: Monday – Friday 8:00am-4:00pm, Main Campus Smith 306, 111 Colchester Ave, Burlington, VT

By Phone: 802-847-3500

By Fax: 802-847-0384

By Letter:
UVM Medical Center/ Patient Advocacy
111 Colchester Ave
Burlington, VT 05401

By Email: PatientandFamilyAdvocacyatUVMHealth [dot] org

By Online Contact Form: Share a Compliment or Share a Concern