MyChart allows you to connect with your care team through secure video visits.
What Is a Video Visit?
A video visit is a secure online appointment between you and your provider using a computer, tablet or smartphone. Both you and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded — only you and your provider participate in the appointment and it’s completed in real time.
Preparing for a Video Visit
Your video visit will take place on your choice of smartphone, computer or tablet, either through MyChart or using the Epic Video client and in some rare instances Microsoft Teams. Your provider’s office will give you details on how to access your visit after you make your appointment. Below are our tips for your video visit:
- Test your device or computer 24 hours before your appointment.
- Use a hardwire connection, not Wi-Fi, when possible.
- Adjust the camera to your eye/forehead level.
- Sit in a quiet, private room with no distractions.
- The light source should be directed toward your face. Do not sit with a window behind you.
- Maintain eye contact.
- Speak clearly with normal tone and volume.
- If you have problems hearing or seeing the provider, let them know.
To learn more about each type of video visit, click on the FAQ below. If you need technical assistance, please call MyChart Technical Support at 1-888-979-1414.
Video Visit FAQs
You and your care team will determine if this type of visit is appropriate for your health needs. You can also use MyChart to request a video visit. If your health need can be addressed using video, your video visit will be scheduled and you will get a confirmation from MyChart, along with information on how to prepare for the visit.
- To join your video visit, log into your MyChart account or open your email and find the reminder indicating that your video visit is ready. If you do not have a MyChart account, click on “Join your video visit here” in the email reminder.
- You may be required to check-in to your appointment before joining the video visit. In your email reminders, click “Check In” to complete your check in for the visit, or click “Join your video visit here” if you do not have a MyChart account.
- After you have completed the check in process, click on “Join video visit.”
- The video visit will automatically launch to a Welcome screen. You can test your speaker, change background effects and set your audio and video. Once you are ready, click on “Join Call” to start your video visit.
- You are ready to start your video visit!
Yes. Providers have access to your electronic medical record, and as with office visits, each can electronically order prescriptions and write medical orders based on the patient’s need.
Your visit is private and confidential. We use technology that, by law, must include HIPAA-compliant security methods to protect privacy and security of your health information. Only those whom you have agreed to participate in the visit may see and hear it.
No, local laws do not allow any recording to be made of patient video visits. Also, by law, patients are not allowed to record it from their end.
Yes, those who participate in your care may be present.
If you have a MyChart account, you can invite participants to the video visit from the Important Details section of your upcoming appointment.
If you do not have an active MyChart account, ask your provider to invite participants on your behalf.
Most insurance carriers allow for some type of telemedicine visit. Eligibility and coverage, however, may vary from one insurance to another. Your care team will be able to help you understand how this impacts you.
If, during your video visit, your provider determines that you need to be seen in-person, the office staff will work with you to find a convenient time for you to come in. Standard office visit charges would apply.
Yes, your provider’s notes will be entered into your record just like an in-person visit. Like your other medical records, you have the right to access the provider’s visit notes. You can find the visit notes in MyChart under "Visits," by clicking on the "View After Visit Summary link."