MyChart allows you to connect with your care team through secure video visits.
What Is a Video Visit?
A video visit is a secure online appointment between you and your provider using a computer, tablet or smartphone. Both you and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded — only you and your provider participate in the appointment and it’s completed in real time.
Preparing for a Video Visit
Your video visit will take place on your choice of smartphone, computer or tablet, either through MyChart or Zoom. Your provider’s office will give you details on how to access your visit after you make your appointment. Below are our tips for your video visit:
- Test your device or computer 24 hours before your appointment.
- Use a hardwire connection, not Wi-Fi, when possible.
- Adjust the camera to your eye/forehead level.
- Sit in a quiet, private room with no distractions.
- The light source should be directed toward your face. Do not sit with a window behind you.
- Maintain eye contact.
- Speak clearly with normal tone and volume.
- If you have problems hearing or seeing the provider, let them know.
To learn more about each type of video visit, click on the FAQ below. If you need technical assistance, please call MyChart Technical Support at 1-888-979-1414.
Video Visit FAQs
You and your care team will determine if this type of visit is appropriate for your health needs. You can also use MyChart to request a video visit. If your health need can be addressed using video, your video visit will be scheduled and you will get a confirmation from MyChart, along with information on how to prepare for the visit.
If planning to use your smartphone or tablet for your video visit, you’ll need to install Zoom.
Here’s how you do it:
- Go to the Apple Store (for iPhones) or the Google Play (for Android phones) on your smartphone or tablet.
- Type in "Zoom" in the search field (magnifying glass icon). It will look like ZOOM Cloud Meetings.
- Download the free Zoom app by tapping GET button (on Apple) or the green INSTALL button (on Android).
- After the download is complete, find the Zoom app on your device and tap it to open Zoom.
Installing Zoom will provide the best experience, but you will be given the option to join from your web browser. Setup may vary, so feel free to call MyChart Technical Support at 1-888-979-1414 if you need assistance.
- In your browser, go to https://zoom.us/download.
- The "Download Center" will appear. Select the "Zoom Workplace for Windows" and Download by clicking the blue "Download 64-bit" button.
- Once downloaded, select ZoomInstaller.exe, or if a popup window appears asking you if you want to run or save ZoomInstaller.exe, click "Run."
- The Zoom screen will appear. There is no need to "Join a Meeting" or "Sign In" at this time. You can close the window by clicking "X" on the top right corner.
Once Zoom has been installed and tested on your computer you are ready for your video visit. You will be given the option to join from your browser, but the Zoom application will provide the best experience.
- Open your email and/or calendar and locate the appointment email sent to you by your UVM Health provider. It will include your secure Zoom video visit information. (NOTE: Some email programs may delete the meeting invitation once you accept it. If you cannot locate the appointment email, check the calendar within your email program or phone to see if the appointment is saved here. If you need help, contact MyChart Technical Support at 1-888-979-1414.
- In the appointment email, click the Meeting URL or the "Join the Zoom Meeting" button.
- Wait for an "Open Zoom Meetings?" pop up to appear, then select "Open Zoom Meetings."
- You may be placed in a virtual waiting room until your provider is available.
- You will see yourself in a "Video Preview" screen. Click "Join with Video."
- You will be given camera and audio options. Click "Join with Computer Audio."
- You are ready to start your video visit!
Yes. Providers have access to your electronic medical record, and as with office visits, each can electronically order prescriptions and write medical orders based on the patient’s need.
Your visit is private and confidential. We use technology that, by law, must include HIPAA-compliant security methods to protect privacy and security of your health information. Only those whom you have agreed to participate in the visit may see and hear it.
No, local laws do not allow any recording to be made of patient video visits. Also, by law, patients are not allowed to record it from their end.
Yes, those who participate in your care may be present.
Most insurance carriers allow for some type of telemedicine visit. Eligibility and coverage, however, may vary from one insurance to another. Your care team will be able to help you understand how this impacts you.
If, during your video visit, your provider determines that you need to be seen in-person, the office staff will work with you to find a convenient time for you to come in. Standard office visit charges would apply.
Yes, your provider’s notes will be entered into your record just like an in-person visit. Like your other medical records, you have the right to access the provider’s visit notes. You can find the visit notes in MyChart under "Visits," by clicking on the "View After Visit Summary link."