MyChart Video Visits
What Is a Video Visit?
A video visit is a secure online appointment between you and your provider using a computer, tablet or smartphone. Both you and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded – only you and your provider participate in the appointment and it’s completed in real time.
What Is a MyChart Video Visit?
MyChart allows you to check in for your video visit, including signing consent forms, paying co-pays and filling out questionnaires, and then launches your video appointment from MyChart in a web browser or the mobile app.
Find Out How You Can See Your Doctor Securely From Home
See What a Video Visit With Your Provider Looks Like
How Can a Video Visit Help Me?
- CONVENIENCE: You can see and talk with your provider from the comfort of your home.
- SAFETY: By staying home, you’ll help slow the spread of illnesses, like COVID-19, and protect yourself from others who may be sick.
- EFFICIENCY: Without the need to travel, you’ll save time and money.
- SECURITY: We use strict, HIPAA-compliant videoconferencing technology designed to protect your privacy and the security of your health information.
“I was very pleased with the Zoom appointment and would prefer this level of appointment in the future. I felt the doctor spent more time with me, explaining my situation and discussing my care. And it was time efficient!”
- MAKE AN APPOINTMENT.
You and your care team will determine if a video visit is right for your health needs.
- MYCHART APPOINTMENT ALERT.
You will get an email alert from MyChart when your video visit is booked, and to remind you of your upcoming appointment. Like an in-person appointment you will see your appointment details in the Visit section of MyChart, and you will receive a call to pre-register for your appointment.
- LOG INTO MYCHART TO START YOUR VIDEO VISIT.
Navigate to the Visit section and click on Appointment Details. Complete your eCheck-In prior to your appointment and when it’s time for your video visit, click Begin Video. Your Zoom video visit will begin as soon as your provider is ready.
- TALK WITH YOUR PROVIDER, PRIVATELY AND SECURELY.
During your video visit, discuss your health needs just as you normally would. Your doctor has access to your complete medical record and can electronically order prescriptions and medical follow-up based on your needs.
You and your care team will determine if this type of visit is appropriate for your health needs. If so, they will schedule your video visit and you will get a confirmation from MyChart, along with information on how to prepare for the visit.
Yes. Providers have access to your electronic medical record, and as with office visits, each can electronically order prescriptions and write medical orders based on the patient’s need.
Your visit is private and confidential. We use technology that, by law, must include HIPAA-compliant security methods to protect privacy and security of your health information. Only those whom you have agreed to participate in the visit may see and hear it.
No, Vermont law does not allow any recording to be made of patient video visits. Also, by law, patients are not allowed to record it from their end.
Yes, those who participate in your care may be present. A special link is also available in MyChart that allows a family member or caregiver to join from another location.
Most insurance carriers allow for some type of telemedicine visit. Eligibility and coverage, however, may vary from one insurance to another. Your care team will be able to help you understand how this impacts you.
If, during your video visit, your provider determines that you need to be seen in-person, the office staff will work with you to find a convenient time for you to come in. Standard office visit charges would apply.
No, you will not be penalized from receiving further care just because you decide not to continue with the video visit. We would just ask that you call the office to cancel or reschedule the appointment just as you would do if you had an in-person appointment.
Yes, your provider’s notes will be entered into your record just like an in-person visit. Like your other medical records, you have the right to access the provider’s visit notes. You can find the visit notes in MyChart under Visits, by clicking on the View After Visit Summary link.
Video visits and other telemedicine services have been studied and confirmed by decades of research and demonstrations to be a safe, convenient, and often cost-effective way to provide healthcare services.
- If you plan to use a smartphone or tablet, please download the free Zoom app through the App Store or Google Play. If using a web browser on your computer, no download is required.
- You will receive MyChart appointment notification and reminder emails that link to instructions for accessing your video appointment.
- You will be asked to complete eCheck-In prior to joining your video visit.
- When you’re ready to begin your appointment, please click “Begin Video Visit” in your MyChart appointment details.
- If you join before your provider is ready the video will not start until the provider joins.
- Test your device or computer 24 hours before your appointment. Contact us if you have any questions.
- Use a hardwire connection, not Wi-Fi, when possible.
- Adjust the camera to your eye/forehead level.
- Sit in a quiet, private room with no distractions.
- The light source should be directed toward your face. Do not sit with a window behind you.
- Maintain eye contact.
- Speak clearly with normal tone and volume.
- If you have problems hearing or seeing the provider, let them know.
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Contact and Support
If you have questions about your appointment, please contact your provider’s office. If you need technical assistance with your video visit, please call our Patient Technology Helpline at (802) 847-1830.