Video Visits

You and your care team will determine if this type of visit is appropriate for your health needs. You can also use MyChart to request a video visit. If your health need can be addressed using video, your video visit will be scheduled and you will get a confirmation from MyChart, along with information on how to prepare for the visit.

Yes. Providers have access to your electronic medical record, and as with office visits, each can electronically order prescriptions and write medical orders based on the patient’s need.

Your visit is private and confidential. We use technology that, by law, must include HIPAA-compliant security methods to protect privacy and security of your health information. Only those whom you have agreed to participate in the visit may see and hear it.

No, Vermont law does not allow any recording to be made of patient video visits. Also, by law, patients are not allowed to record it from their end.

Yes, those who participate in your care may be present. 

Most insurance carriers allow for some type of telemedicine visit. Eligibility and coverage, however, may vary from one insurance to another. Your care team will be able to help you understand how this impacts you.

If, during your video visit, your provider determines that you need to be seen in-person, the office staff will work with you to find a convenient time for you to come in. Standard office visit charges would apply.

No, you will not be penalized from receiving further care just because you decide not to continue with the video visit. We would just ask that you call the office to cancel or reschedule the appointment just as you would do if you had an in-person appointment.

Yes, your provider’s notes will be entered into your record just like an in-person visit. Like your other medical records, you have the right to access the provider’s visit notes. You can find the visit notes in MyChart under Visits, by clicking on the View After Visit Summary link.

Video visits and other telemedicine services have been studied and confirmed by decades of research and demonstrations to be a safe, convenient, and often cost-effective way to provide healthcare services.

• Test your device or computer 24 hours before your appointment. If you have any questions, call our Patient Technology Helpline at (802) 847-1830.
• Use a hardwire connection, not Wi-Fi, when possible.
• Adjust the camera to your eye/forehead level.
• Sit in a quiet, private room with no distractions.
• The light source should be directed toward your face. Do not sit with a window behind you.
• Maintain eye contact.
• Speak clearly with normal tone and volume.
• If you have problems hearing or seeing the provider, let them know.