MyChart Frequently Asked Questions

Below are some frequently asked questions about MyChart. If you cannot find the answer, please call our Technical Support team at 802-847-7500 or toll-free at 1-888-979-1414.

Frequently Asked Questions

General Questions

UVM Health Network’s MyChart is a secure, web-based patient portal that offers personalized, online access to portions of your medical records. It enables you to securely manage and receive information about your health.

With MyChart, you can:

  • Request medical appointments.
  • Begin the check-in process online before an upcoming appointment.
  • View your After Visit Summary and provider notes.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Customize your MyChart account by choosing your pronoun and preferred nickname.
  • Easily switch from your account to the accounts you have permission to view (proxy accounts).
  • Send secure messages to your medical care team.
  • Link your accounts from other organizations that use MyChart.
  • Grant one-time, online access to health information available in MyChart.
  • And more.

MyChart is currently available at:

  • UVM Medical Center
  • Central Vermont Medical Center (CVMC) - outpatient only
  • Champlain Valley Physicans Hospital (CVPH) - outpatient only
  • Porter Medical Center - outpatient only

On November 6, 2021, MyChart will be rolled out fully at CVMC and CVPH

If you are a patient of these organizations, you can start using MyChart by activating your account (as long as you do not have an existing UVM Medical Center MyHealth Online account).

We are pleased to offer MyChart free of charge, including the mobile app available to Apple and Android users.

If you have ever ordered anything online, then you will be able to use MyChart. If you have any questions, please call 1-888-979-1414 (toll-free).

Patients can sign up for MyChart via the following methods:

  • Sign up Online: You can go to UVMHealth.org and enter an activation code, or go to UVMHealth.org/MyChartSignUp and verify your email and other personal information. You will then receive a verification email with an activation link.
  • Sign up in person: You can request access to MyChart at your next appointment. Office staff will issue an activation link that is emailed to you and you will have 24 hours to activate an account. Or you can request an instant activation and complete your signup while at your provider’s office.
  • After Visit Summary Document: If you are seen by a provider and issued a printed After Visit Summary after the appointment, you will have an activation code printed at the bottom of this document. The code will be active for 45 days from the time it is printed. To use this code, go to UVMHealth.org and click “Sign Up Now.”
  • Billing Statement: If you’re a patient of the UVM Medical Center or Porter Medical Center and have a printed billing statement, you will have an activation code printed at the bottom of this document. To use this code, go to UVMHealth.org and click “Sign Up Now.”

Please note: Patients with existing UVM Medical Center MyHealth Online accounts do NOT need to create new MyChart accounts.

You can call our Technical Support Team at 1-888-979-1414 , 24 hours a day, 7 days a week.

For patients who had a UVM Medical Center MyHealth Online account, even though the portal’s name has changed to MyChart, you do not need to create a new account. Your existing username and password will still grant you access to everything that MyChart offers. If you have forgotten your password, go to MyChart.UVMHealth.org and click the “Forgot Password.” You can also recover a forgotten username.

Viewing Another Patient's Account (Proxy Access)

With very few exceptions, test results you are posted as soon as they are available. This means you will likely see test results before your care team is able to review them.

In very rare cases, a provider may need to withhold a test result to protect privacy or prevent harm. Talk to your provider when tests are ordered about how you would like to receive and review results.

Your MyChart information, such as current issues, medication list, allergies, and immunizations, comes directly from your electronic health record at your doctor’s office. Ask your provider to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic health record at each visit.

You will generally receive an answer within two business days. Please note that MyChart should not be used for urgent medical situations. Please contact your doctor’s office by phone if the situation requires immediate attention, or dial 911 if it is an emergency.

Yes. If you monitor your health from home – whether it is your blood glucose levels or your blood pressure – you can record this data online to share with your provider. But if you have an urgent question or abnormal data to report, please call your provider's office. And, as mentioned above, dial 911 if it is an emergency.

If you have a MyChart account, you will receive an email (or MyChart app alert) when your After Visit Summary and visit notes are available. To view your After Visit Summary and notes from past appointments, sign in to your MyChart account and navigate to the Visits tab in the top toolbar and click on Appointments and Visits. In the Past Appointments section, you will see your After Visit Summaries and notes below each appointment date.

MyChart allows you to view most of your medical record, such as ongoing medical issues, lab results, medications, allergies, immunizations, notes and more. You can download and print your MyChart record as a PDF.

While logged in, navigate to the Health tab in the top toolbar. Under the Medical Tools section, choose Visit Records. You have the option to view and download your visit summaries individually, by date, all visits, or as your Lucy Summary, which is a list of your allergies, medications, current health issues, procedures, test results, and immunizations.

If you are looking for radiology images, or a copy of your entire medical health record, you may request it through the Medical Records office your specific affiliate hospital. Learn more and get instructions for requesting your entire medical record.

MyChart for My Family

We strongly discourage this. MyChart offers direct access to your personal health record and communicating about another individual’s information would be placed in YOUR health record. Thus, this medical information would not appear in the correct health record and could potentially jeopardize medical care.

To learn more about becoming a proxy for a child, teen, or adult, which grants you access to their MyChart account, see How can I access the medical information of the person I care for?

The privacy of each individual’s personal health information is essential. MyChart protects information from unauthorized access by giving each person their own account. This means each person needs their own email address and password. Please do not share your username or password with others.

To learn more about becoming a proxy for a child, teen, or adult, which grants you access to their MyChart account, see How can I access the medical information of the person I care for?

After I've Enrolled

To reset your password, navigate to MyChart.UVMHealth.org and click on the “Forgot Password?” link. You may also call our Technical Support Team at 1-888-979-1414, 24 hours a day, 7 days a week to request a new, secure password.

To recover your username, navigate to MyChart.UVMHealth.org and click on the “Forgot Username?” link. You may also call our Technical Support Team at 1-888-979-1414, 24 hours a day, 7 days a week.

The privacy of each individual’s personal health information is essential. MyChart protects information from unauthorized access by giving each person their own account. This means each person needs their own email address and password. Please do not share your username or password with others.

To learn more about becoming a proxy for a child, teen, or adult, which grants you access to their MyChart account, see How can I access the medical information of the person I care for?

Log into MyChart. From the top navigation menu, navigate to the Profile tab and select Personal Information. Allow 24 hours for changes to show up in your medical record.

Technical Questions

The security of your health information is extremely important to us and we take great care to ensure it is kept private and secure. Access to information is controlled through several methods: secure access codes, personal IDs and strong passwords. If you are a new MyChart user, or an existing user who has not signed in recently or is signing in from a new device, you will be asked to confirm your identity by entering a code sent to your email on file. MyChart uses the latest technology to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged onto our website, keeping your email exchanges with our providers confidential.

To protect the privacy and security of your information, you are automatically logged out of MyChart if your keyboard, touchpad, or mouse remains idle for 15 minutes or more. To ensure privacy, we recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

You need access to a computer or mobile device – such as a smartphone or tablet – that are connected to the internet and have an up-to-date browser.

MyChart is also available as a free mobile app for Apple and Android devices.

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, you can call our Technical Support Team at 1-888-979-1414, 24 hours a day, 7 days a week. You can also browse to UVMHealth.org/MyChartSignUp and verify your email and other personal information. You will then receive a verification email with an activation link.

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. The code will expire after you have used it or after 45 days. When you log into MyChart for the first time, you will be asked to create your own unique MyChart ID and password. You will also be asked to complete two-factor authentication: How is my health information protected in MyChart?

Billing

UVM Medical Center bills:

  • If you have a UVM Medical Center bill dated on or before November 8, 2019: You will need to pay your bill outside of MyChart, using the QuickPay tool: UVM Medical Center Quick Pay
  • If you have a UVM Medical Center bill dated on or after November 9, 2019: You will be able to view and pay your bill within MyChart. Sign in to your account and navigate to the Billing tab in the top toolbar and click Pay My Bill. For more information on paying your bill in MyChart, see: How do I pay a bill in MyChart?

Porter Medical Center bills:

  • If you have a Porter bill dated on or before November 8, 2019: You will need to pay your bill outside of MyChart. You can view and pay your bill online in the My Health portal (powered by Meditech).
  • If you have a Porter bill dated on or after November 9, 2019: You may be able to pay for it in MyChart. MyChart allows you to view and pay Physician bills but not Hospital bills dated on or after November 9, 2019.
    • PHYSICIAN bills include physician evaluation, consultation, order management, test interpretation, and office procedures. To view and pay your PHYSICIAN bill (dated on or after November 9) in MyChart, sign in to your account and navigate to the Billing tab in the top toolbar and click Pay My Bill. For more information on paying your bill in MyChart, see: How do I pay a bill in MyChart?
    • HOSPITAL bills include facility use, supplies, lab and radiology services, surgical and medical procedures, and hospital stays. To view and pay your HOSPITALbill , visit: My Health portal (powered by Meditech). In November of 2021 new hospital bills can be paid in MyChart.
  • For billing help, please contact Porter's billing department directly:
    • Phone: 802-388-8808
    • Email: knisun [at] portermedical.org

CVPH bills:

  • If you have a CVPH bill: You will not be able to view or pay any of your bills within MyChart until 2022.
    • To view and pay your bills online, visit CVPH Online Payment Center
    • For billing help, contact CVPH’s billing department directly:
      • Phone: 518-562-7075

CVMC bills:

A financial guarantor, or a person who is financially responsible for payment, can view billing information and pay bills for any patients for which they are financially responsible.

Please note: Financial guarantors can only view billing or financial information for patients under the age of 18. Patients become their own financial guarantors after age 18.

If you have any type of UVM Medical Center bill, or a Porter Physician bill dated on or after November 9, 2019, you can pay your bill in MyChart. Begin by signing in to MyChart and navigating to the Billing tab at the top of the page. Select Pay Your Bill and find the appropriate link that describes your situation. In November of 2021 all new bills from CVMC and Porter Medical Center can be paid in MyChart. In late 2022 all new CVPH bills can be paid in MyChart.

Within MyChart, invoice balances are displayed first by group or practice. Then the invoices are organized into two categories:

Please note: If you are the guarantor for any dependents, you can view a dependent's invoice under the guarantor category.

  • Invoices that the patient or guarantor can pay (patient balance invoices).
  • Invoices with an insurance carrier responsibility and/or invoices with no remaining balance due.

The UVM Health Network and its affiliate hospitals using MyChart offer many options, including payment plans and discounted or free care, for people who do not have insurance, who are not eligible for a government program, or who are insured but cannot pay for some reason. To learn if you are eligible, please contact the financial assistance department of the hospital from which you have an outstanding bill.

Please note: Once you have applied for financial assistance, the status of your application is visible within MyChart’s Billing tab in the top toolbar.

Viewing Another Patient's Account (Proxy Access)

If you are a spouse, caregiver, or parent who needs access to another patient’s MyChart account, you must first have your own MyChart account and then request to become a proxy. A proxy is a person who has been granted access to another patient’s MyChart account.

To request proxy access, you will need to submit a MyChart Proxy Access Request & Authorization Form to the patient’s provider office. Which proxy request form you need depends on the age of the patient.

Proxies can view any medical information available in MyChart. This includes upcoming visit details, After Visit Summaries, visit notes, health summaries, current medications, health alerts and reminders, test results, and care team messages.

Patients age 12 to 17 can choose to give their proxies limited access, thus restricting information visible by the proxy.

It depends on the age of the patient.

  • Patients ages 11 and younger: Proxy access lasts until the patient turns 12, at which time it will convert to limited access. Patients may choose to grant full access. Proxies will be notified prior to this date.
  • Patients ages 12-17: Proxy access lasts until the patient turns 18 or revokes access.
  • Patients 18 and older: Proxy access lasts until the patient revokes access.

You can remove someone’s access to your medical information in two ways. First, you can call your doctor’s office and ask them to remove a person’s proxy access. Or, if you have your own MyChart account, login and navigate to the Profile section in the top toolbar and click on Family Access Settings. On this page, you can click and remove people in the ‘People who can view my account’ section.

Important message for patients of Central Vermont Medical Center, Porter Medical Center, and Champlain Valley Physicians Hospital.

As of November 9, 2019, these hospitals’ outpatient portals have been replaced by MyChart, a new and improved patient portal powered by Epic. This change is part of a UVM Health Network-wide transition toward a more connected, safe, secure, and convenient online health experience for all patients.

As of November 9, 2019, no new information, appointments, and messages will be added to your previous Medical Group Practices portal (powered by eClinicalWorks). You will still have access to your outpatient information in that portal after November 9, 2019, but no new information will be added. To view new medical information and test results, see upcoming appointments, and send messages, you should create a MyChart account at MyChart.UVMHealth.org.

MyChart is NOT replacing CVMC’s inpatient health portal-Meditech Central to Your Well Being—at this time. Patients receiving inpatient services, which often involve hospital stays, will maintain access to the existing inpatient portal until November 2021.

As of November 9, 2019, you should stop using your existing MyHealth patient portal to access information from outpatient practices and clinics. You will still have access to your information in this portal after November 9, 2019, but no new outpatient information will be added. To view new outpatient medical information and test results, see upcoming appointments, and send messages, you should create MyChart accounts at MyChart.UVMHealth.org.

Please note: MyChart is NOT replacing the inpatient information and features within the MyHealth portal at this time. Patients receiving inpatient services, which often involve hospital stays, will continue to use MyHealth as their inpatient portal until November 2021.

Details for CVPH patients

As of November 9, 2019, you will now have access to MyChart for outpatient practice information and services, like secure messaging with your doctor’s office, online appointment requests, prescription renewal requests, real-time test results, and more. To get started with MyChart, you should create an account at MyChart.UVMHealth.org.

Please note: MyChart is NOT replacing the information and features within the HIXNY portal. Patients may continue to use HIXNY at this time.

More Resources

Get Started Now

Login to MyChart

Create New Account

Sign up using the online web form to receive your activation email:

Sign Up Online

Enter the activation code you received on your After Visit Summary, on a bill, or at your provider's office:

Use Activation Code

Contact Technical Support

Have more questions? Call our Technical Support Team toll-free at 888-979-1414 or 802-847-7500, 24 hours a day, 7 days a week.