To update personal information, such as your home address, email or preferred name and pronouns, click on “Personal Information” under the Account Settings section of the main navigation menu.   

For your security, your activation code expires after 45 days and is only valid for one use. If your code is not working, call our technical support team at 1-888-979-1414.   

You can also visit UVMHealth.org/MyChartSignUp to create your account using your email and personal information. You will then receive a verification email to complete your account registration.  

No, your activation code is not your user ID or password. You will use this code only once to log into MyChart for the first time. The code will expire after you have used it or after 45 days.   

When you log into MyChart for the first time, you will be asked to create your own unique MyChart username and password.

This security feature, also called two-factor authentication, helps protect your personal information. You will receive a unique verification code by email each time you log into MyChart, which you will use to verify your identity. Even if someone has your MyChart password, they cannot get into your account without this verification code. Please note, you can also download and use an authenticator app (e.g. Google Authenticator App) to login and verify your identity.

To turn on two-step verification:  

1. Select “Security Settings” under the Account Settings section of the main navigation menu. Click “Turn on Two-Step Verification.”  
2. We’ll send a verification code to the email address you have connected to your MyChart account. Open a new browser window to check your email.  
3. Return to MyChart. Copy and paste the verification code into the box, then proceed to your MyChart account.  

After entering the code, you may click “Skip This Step Next Time” if you would like to avoid this process on your device in the future. This is only recommended for devices you own and don’t share with others.  

You may turn off two-step verification at any time on the Security Settings page.   

1. Select “Visits” from the main navigation menu.  
2. Select "Request an Appointment" from the top right hand corner of the page
3. Select a specific provider, your preferred location and your preferred dates and times.  
4. Provide the reason for your visit.  
5. Submit the request.   

You will generally receive a response with a confirmed appointment within two business days.  

1. Select “Schedule an Appointment” from the main navigation menu.  
2. Select a specific provider, their location and your preferred dates and times.  
3. Provide the reason for your visit.  
4. Submit the request.  

You will generally receive a response with a confirmed appointment within two business days.  

1. Select “Schedule an Appointment” from the main navigation menu.  
2. Select your preferred lab location. (Note: online scheduling is currently only available for select UVM Health Network lab locations.)  
3. Answer the provided questions about your lab visit.  
4. Select from the available appointment dates and times.  
5. Verify your personal information.  
6. Provide the reason for your visit.  
7. Confirm your appointment.  

If you need help scheduling an appointment, please contact your provider’s office.   

1. Select “Visits” from the main navigation menu. 
2. Select “Request an Appointment” from the top right hand corner of the page. 
3. Under the “Appointments Ready to Schedule” section, select the appointment you would like to schedule, and select Schedule
4. Fill out any questions associated with the visit type, if applicable 
5. If any times are available for the visit request, they will be displayed. If not, you will need to select Notify Me.

1. Select “Visits” from the main navigation menu
2. Select “Request an Appointment” from the top right-hand corner of the page
3. Select a specific provider, your preferred location under the “I need to see a specific provider” or “I need a specific test or appointment” sections
4. Answer any questions associated with the visit you are looking to schedule, if applicable
5. Select your preferred date and time
6. Verify your personal information and make any necessary changes
7. To schedule your appointment, select "Confirm Appointment"

Beginning January 6, 2025, MyChart allows our pregnant patients to register for an upcoming delivery within MyChart. To register your delivery:

1. From the MyChart menu, under ‘Find Care,’ select ‘Register for My Delivery’
2. Enter your expected due date and select the location where you plan to give birth
3. Verify your information, insurance coverage and complete any assigned questionnaires 

As of February 1, 2024, all patients with MyChart accounts will receive only paperless billing statements.  

• You will be notified by email whenever a new billing statement is available in MyChart.  

• Your billing statements will be available securely in your MyChart Account.  

• You may review or print your statements from MyChart at any time.  

Prefer paper statements? To receive paper statements by mail, select the link to "Paperless Preferences" on your MyChart Billing Summary page.    

Sign into MyChart. In the main navigation menu, select “Pay Your Bill” to see your current balance. Balances fall into two categories:  

• Bills that the patient or guarantor can pay (patient balance billing statements)  

• Bills with collection balances

If you are the guarantor (financially responsible) for another patient, you can view their billing statements under the guarantor category.  

Sign into MyChart. In the top navigation bar, select “Pay Your Bill.” Click “Pay Your Bill Online” under the health care partner that has issued your bill.   

If you do not have a MyChart account and received a paperless bill via email, follow these steps:

• Open the MyChart email you received and click the link to pay your bill
• Answer the authentication question (date of birth) and complete the two-factor authentication
• In MyChart, review your bill in the "Details" tab

A guarantor, or a person who is financially responsible for payment, can view billing information and pay bills for their dependents. Financial guarantors can only view billing or financial information for patients under the age of 18. Patients become their own financial guarantors after age 18.  

If you do not have access to a guarantor, you can use Guest pay and submit the guarantor number.

The UVM Health Network offers many financial assistance options, including payment plans and discounted or free care for people who do not have insurance, who are not eligible for a government program, or who are insured but cannot pay. Learn more about financial assistance here.   

Contact our Customer Service team for more information about financial assistance at 800-639-2719 (toll-free) or 802-847-8000. You can also send us a secure message through MyChart.   

Once you have applied for financial assistance, you can check the status of your application by selecting “Financial Assistance” in the Billing section of the MyChart main navigation menu.   

To sign up for a payment plan, select “Billing Summary” in the Billing section of the MyChart main navigation menu. Click “Set Up a Payment Plan” on your bill. You will be able to adjust your monthly payment amount and date and see an estimate of when your balance will be paid off.  

Your renewal request will be processed within three business days. If you need the medication sooner, please call your provider's office.  

If you need to update your list of pharmacies, go to “Manage My Pharmacies” on the Medications page.  

You can get free home delivery of your medications from the UVM Health Network Mail Order Pharmacy. Learn more and sign up here.

If you are seeking proxy access for a child under 12, you must be the child’s parent or legal guardian (or have permission from the child’s parent or legal guardian). To request access, complete and submit the MyChart Proxy Access Request & Authorization form for a child under 12 years old. You can do this through MyChart or download and complete the form.   

You can return the form to the location where your child receives care or submit the form by mail.  

Proxy access is automatically activated for parents upon the birth of a baby.   

Parents or legal guardians who manage the medical care of a patient aged 12 to 17 can request access to their online medical record. The patient must give their consent and can choose to grant default or full proxy access.  

To request access, download and complete the MyChart Proxy Access Request & Authorization form for a child between 12 and 17 years old. The patient must also sign this form. You can return the form to the location where your child receives care or submit the form by mail.  

Please note that online form submission is not available for patients aged 12 to 17.   

Adults who manage the medical care of another person who is 18 or older can request access to the patient's online medical record. The patient or their legal representative must give their consent.  

To request access, download and complete the MyChart Proxy Access Request & Authorization form for an adult 18 or older. The patient or their legal representative must also sign this form. You can return the form to the location where the patient receives care or submit the form by mail.

Please note that online form submission is not available for patients over the age of 18.  

Patients 18 and older can invite others to review their chart. You must be a current UVM Health Network patient to access the Proxy Invite feature.  

Proxies can view any medical information available in MyChart. This includes upcoming visit details, After Visit Summaries, visit notes, health summaries, current medications, health alerts and reminders, test results, and care team messages.  

If you are a proxy for a patient aged 12 – 17, they may choose to limit the information you can access.   

It depends on the age of the patient.  

• Patients under 12: Proxy access lasts until the patient turns 12, at which time it will automatically convert to default access. Patients may choose to grant full access. Proxies will be notified prior to this date.  

• Patients 12 – 17: Proxy access lasts until the patient turns 18 or revokes access.  

• Patients 18 and older: Proxy access lasts until the patient revokes access. 

You can remove someone’s access to your medical information in two ways.   

• You can call your doctor’s office and ask them to remove a person’s proxy access.   

• You can remove a person’s access to your account on the Friends and Family Access page in MyChart.

The privacy of each individual’s personal health information is essential. MyChart protects information from unauthorized access by giving each person their own account. This means each person needs their own email address and password. Please do not share your username or password with others.  

We strongly discourage this. Communication about another patient would be placed in your health record, not the patient’s, which could potentially jeopardize medical care. If you have proxy access to another patient’s account, all communication about them needs to be through their own MyChart account.

You will receive an email notification or MyChart app alert when new test results are available. Log into your MyChart account and select “Test Results” in the top navigation bar to see a list of your results. 

With very few exceptions, all test results are posted to your MyChart account as soon as they are available. This means you will likely see your results before your care team is able to review them.  

If you have questions about your results, please contact the provider who ordered your test by calling or sending a secure message.  

You can view your upcoming tests and procedure here.  

In very rare cases, test results may need to be withheld until a provider can review a note or pending review from a cosigning provider. Talk to your provider about how you would like to receive and review test results.  

You will receive an email notification or MyChart app alert when your After Visit Summary, patient instructions and visit notes are available. To view After Visit Summaries and notes from past appointments, sign in to your MyChart account and click on "Visits” in the top navigation bar. In the “Past Appointments” section, you will see links to “After Visit Summaries” and notes below each appointment date.  

MyChart allows you to view most of your medical record, including ongoing medical issues, lab results, medications, allergies, immunizations, visit notes and more.   

Use the Medical Record Request form to request your medical records from our Health Information Management department (HIM). You can also access a downloadable copy of your Lucy Summary, which details your allergies, medications, current health issues, test results, and more.  

HIM will receive a message with your request, process it and post the information under the Retrieve Records section of the Document Center. You will receive an email notification when your records are available.  

Your health information in MyChart, including current medical issues, medications, allergies and immunizations, comes directly from your electronic health record at your provider’s office. Ask your provider to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic health record after each visit. 

For Central Vermont Medical Center, Porter Medical Center and UVM Medical center, use the Radiology Image Record Request form to request your imaging records.

When your request has been completed and ready for review, you will receive an email from Nuance Powershare with instructions on how to create an account. Additionally, you will receive a MyChart message containing your token code to access your images. 

For all other locations, you can contact Radiology directly to request your images. 

• Alice Hyde Medical Center: 518-481-2304 
• Champlain Valley Physicians Hospital: 518-562-7502 
• Elizabethtown Community Hospital: 518-873-3036 
• Ticonderoga: 518-585-375

MyChart can be used to send non-urgent messages and questions to your provider, or to send paperwork (like a vaccine card or disability forms) for your provider to review or sign.   

Please note that MyChart should never be used for urgent medical situations. If your situation requires immediate attention, call your doctor’s office, or dial 911 if it is an emergency.  

• Do not message your provider about urgent, time-sensitive medical issues. Call their office directly or dial 911 if it is an emergency.   

• If you need to speak with your doctor after-hours or over the weekend, call their office to speak with an on-call provider.  

• If you have a new health issue or need to communicate a lot of information, call your provider’s office.   

• To request a prescription renewal, see test results, or schedule or cancel an appointment, use the appropriate sections of MyChart.

Messages are reviewed Monday – Friday, 8 am – 5 pm. You will receive a response in 2-3 business days.  

Yes – if you monitor your health from home (for example, your blood glucose levels or blood pressure) you can record this data online to share with your provider. Please ask your provider how to set up data sharing in MyChart. 

If you have an urgent question or abnormal data to report, please call your provider's office directly or dial 911 if it is an emergency.