Make Sure You're Covered – Contact Your Insurance Company

Before your visit, procedure or stay, contact your insurance to find out what coverage you have and whether you are reaching any coverage limits.

You should also ask if you need “preauthorization” or a referral for the visit or procedure. This means that your insurance plan needs to approve your visit or procedure beforehand. If preauthorization is needed, ask if this has already happened. Even if you get preauthorization, make sure you ask what portion the insurance will pay and what portion you will need to pay.

No matter which insurance coverage you have, we will bill your insurance company for any services or procedures we perform for you. We participate as an “in-network” provider with these insurance plans. If your insurance provider is not on the list, we may be considered out-of-network.

Whether or not your insurance is on the list, we strongly encourage you to contact your insurance company to learn more about coverage for your health care.


To protect your privacy and make the check-in process easier, we call scheduled patients a day or two in advance to verify basic information such as your home address, phone number, emergency contacts and insurance.

The UVM Medical Center Pre-Registration Phone Numbers:

Toll-Free 800-303-1939

Pre-Admission Coordination

Before you come in for a procedure or hospital stay, a Benefits Advisor will will contact you to verify basic information such as your home address, the name of your employer and the type of insurance you have. We can also help you understand your insurance benefits and establish a payment plan for any part of your care that is not covered by your insurance plan. If you think you will have a hard time making payments, please contact us. We are here to help.

The UVM Medical Center Pre-Admissions:

Toll-Free 866-631-4215

A Benefits Advisor is available to assist you at 800-PFC-TEAM.

Unless otherwise instructed, please try to arrive 15 to 30 minutes before your appointment to allow time to check in. For procedures, please arrive by the time specified by your doctor's office.

What to Bring

To make your visit easier, please bring:

  1. Health insurance card
  2. Picture identification, such as a driver's license
  3. Referral and/or authorization forms, if required by your insurance company
  4. Any physician orders provided by your MD
  5. ayment method for co-pay, deductible, out-of-pocket expense/co-insurance

Paying at Your Visit

Paying at the time of your visit helps us to avoid additional administrative costs, which can be used to continue to offer high quality care.

  • Co-payments and deductibles are due in advance of or at the time of service. You may be responsible for additional out-of-pocket expenses based on your insurance benefit coverage.
  • Payment for elective services is required before or on the day of service. When payment in full is not possible, a deposit may be required to proceed with the service.
  • Not able to pay? We may be able to help. Learn about Financial Assistance programs, or call a Financial Advocate at 802-847-1122.