Update: Cyberattack Recovery
As a result of the October 28, 2020 cyberattack, billing statements, payment processing and financial aid applications have been delayed.
- Payments sent just prior to and during the downtime have been received but processing will be delayed.
- New charges for services just prior to and during the downtime will be delayed.
- Payment plans and automatic payments due during the downtime will be delayed, but will be processed to allow you to maintain agreed upon payments.
- Applications for financial assistance will be delayed.
A new federal price transparency regulation requires U.S. hospitals to publish data on all of the charges for services we provide. Visit our price transparency web page.
Ways to Pay Your Bill
Pay your bill online. No account required.
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Mail check to:
UVM Medical Center
Patient Financial Services
PO Box 6222 Brattleboro, VT 05302-6222
Visit us on the Main Campus:
Patient Financial Services
111 Colchester Avenue
Main Campus, Level 3
M-F 8am - 4:30pm
- Personal check
- Traveler's check
- Money order
- Credit card
- Unless a budget payment plan has been arranged, payment in full is expected with each statement.
- Charges or credits applied to your account after the statement date will appear on your next statement.
- If you have any questions about your insurance coverage, contact your insurance company.
- Payments that are mailed with the billing slip will be posted to the oldest account first to prevent your account from being sent to collections (first in/first out).
- We send bills approximately every 28 days until the balance for each account has been paid in full. If we do not receive full payment or payment on an approved payment plan within three (28-day) billing cycles, your account will be referred to an outside collection agency. Please contact Patient Financial Services as soon as possible to discuss your options.
Insurance Plans We Accept Updated 1/28/2019
- Blue Cross Blue Shield of Vermont
- Capital District Physicians' Health Plan (CDPHP)
- Capital District Physicians' Healthcare Network (CDPHN)
- Cigna Behavioral Health
- Coventry Health Care/First Health
- Empire Blue Cross Blue Shield
- Excellus Blue Cross Blue Shield
- Fidelis Care New York
- Harvard Pilgrim Health Care
- Medicaid (VT and NY)
- St. Lawrence-Lewis Counties School District Employees Medical Plan
- St. Lawrence County
- St. Regis Mohawk Tribe
- The Vermont Health Plan (TVHP)
- Tricare Humana Military
- TriCare Martin's Point Health Care
- United HealthCare
- United HealthCare – The Empire Plan
- VA - White River Junction
- WellCare (Today's Options - Universal American)
- Workers' Comp (VT and NY)
Charges for Services
How Health Insurance Works
How much will you owe for your visit or procedure? We can help you figure this out, but first it helps to understand how insurance works. The posted charge may be very different from what you actually owe. Your insurance company will often pay a portion of a covered service or procedure.
Get an Estimate of what you will owe
Complete the following steps to receive an estimate before your visit:
- Request “CPT code” from your doctor’s office.
- Call us at 802-847-1122. Confirm patient name, birthday, insurance and provide CPT code. We’ll get back to you within 5 business days.
- Call your insurance company to find out the portion you will need to pay based on your individual plan’s coinsurance and deductible amounts.
Estimates of charges may vary for the same type of service based on individual patient needs. The estimate provided is the average of all charges for patients receiving similar care and treatment. We charge for the actual services provided for an individual’s medical care, which may include other fees and costs in addition to those stated in the original estimated amount. Hospital rates in the state of Vermont are regulated and can vary, making the actual charges cost of care higher or lower than originally estimated. Estimates are based on current pricing at the time the estimate is provided. Your final bill will reflect the actual services provided during your episode of care. If you have any questions please contact a Financial Advocate at 802-847-1122
Learn about options if you do not have health insurance and see list of providers who offer discounted care.
If you can’t pay your bill in full, we can help set up budget payments. This lets you make smaller payments over time, with no interest.
Financial Assistance Program
Find out if you qualify for our Financial Assistance Program.
Health Assistance Program
Need help with medications, dental care, or glasses? Learn about our Health Assistance Program.
Frequently Asked Questions
Make Sure You’re Covered – Contact Your Insurance Company
Before your visit, procedure or stay, contact your insurance to find out what coverage you have and whether you are reaching any coverage limits.
You should also ask if you need “preauthorization” or a referral for the visit or procedure. This means that your insurance plan needs to approve your visit or procedure beforehand. If preauthorization is needed, ask if this has already happened. Even if you get preauthorization, make sure you ask what portion the insurance will pay and what portion you will need to pay.
No matter which insurance coverage you have, we will bill your insurance company for any services or procedures we perform for you. We participate as an “in-network” provider with these insurance plans. If your insurance provider is not on the list, we may be considered out-of-network.
Whether or not your insurance is on the list, we strongly encourage you to contact your insurance company to learn more about coverage for your health care.
To protect your privacy and make the check-in process easier, we call scheduled patients a day or two in advance to verify basic information such as your home address, phone number, emergency contacts and insurance.
The UVM Medical Center Pre-Registration Phone Numbers:
Before you come in for a procedure or hospital stay, a Benefits Advisor will will contact you to verify basic information such as your home address, the name of your employer and the type of insurance you have. We can also help you understand your insurance benefits and establish a payment plan for any part of your care that is not covered by your insurance plan. If you think you will have a hard time making payments, please contact us. We are here to help.
The UVM Medical Center Pre-Admissions:
A Benefits Advisor is available to assist you at 800-PFC-TEAM.
Unless otherwise instructed, please try to arrive 15 to 30 minutes before your appointment to allow time to check in. For procedures, please arrive by the time specified by your doctor’s office.
What to bring
To make your visit easier, please bring:
- Health insurance card
- Picture identification, such as a driver's license
- Referral and/or authorization forms, if required by your insurance company
- Any physician orders provided by your MD
- ayment method for co-pay, deductible, out-of-pocket expense/co-insurance
Paying at your visit
Paying at the time of your visit helps us to avoid additional administrative costs, which can be used to continue to offer high quality care.
- Co-payments and deductibles are due in advance of or at the time of service. You may be responsible for additional out-of-pocket expenses based on your insurance benefit coverage.
- Payment for elective services is required before or on the day of service. When payment in full is not possible, a deposit may be required to proceed with the service.
- Not able to pay? We may be able to help. Learn about Financial Assistance programs, or call a Financial Advocate at 802-847-1122.
Learn more about your bill and how to read it here.
We can help put together an estimate of how much your service will cost. Learn more here.
We understand that you may not be able to pay the amount in full. Please contact our Customer Service Department at 802-847-8000 or 800-639-2719 to set up budget payments or discuss other financial assistance options. Without budget arrangements in place, the account may be referred to a collection agency.
UVM Medical Center has its own internal financial assistance program. It's our private program for our patients who want to pay, but for one reason or another, need help with the bill. Learn more about our Financial Assistance Program.
Sometimes, you need to stay overnight at the hospital because you are recovering from an outpatient procedure. If this is the case, we bill the overnight stay as an outpatient procedure. If you have more questions about this, please contact us.
UVM Medical Center provides more than just hospital, physician and emergency services. Many doctors in our community send samples to our Laboratory and Pathology Departments for testing and interpretation. If your hometown physician asked for help from a UVM Medical Center physician, you will be billed for the services performed on your behalf. In addition to those services, many of our doctors travel to other facilities to care for patients. You may be at another facility other than UVM Medical Center and receive the services of a UVM Medical Center physician.
In most cases, you do not pay for preventive care; however, you may need to pay for diagnostic care (meaning there is a sign or symptom of disease). When both preventive and diagnostic care occur during the same visit, you are responsible for the diagnostic services (i.e., co-payment, deductible, and/or co-insurance).
UVM Medical Center does not become involved in any litigation regarding fault. We will bill your personal health insurance for any services you receive, and upon request, we will send a bill to the alleged liable insurance as a courtesy to you. We will also help you establish a budget payment plan that will keep your credit history clean while you pursue liability with or without an attorney.
Here is a list of insurance plans we contract with. We will bill most insurances on a patient’s behalf; however, we do not participate with all insurance companies or their networks. Please contact your insurance company prior to your visit for details on whether your plan will consider services provided by UVM Medical Center as in-network. Even if UVM Medical Center is a participating provider with your insurance, some services (i.e., Rehabilitation Therapies or Mental Health) may not be covered by your plan.
Frequently Requested Billing Phone Numbers
|UVM Medical Center Phone Numbers|
|Patient Financial Services Customer Service||802-847-8000 or 800-639-2719|
|Pre-Registration (Physician Appointments)||802-847-5769 or 800-303-1939|
|Pre-Admissions (Hospital Procedures)||802-847-6939 or 866-631-4215|
|Anesthesia Billing Questions (Professional Anesthesia Recovery (PAR) Management||866-727-2040|
|Insurance and Health Care Support Resources|
|Health Care Insurance Customer Appreciation||800-631-7788|
|Blue Cross and Blue Shield of Vermont||800-344-6690|
|Age Well (aka Agency on Aging)||800-642-5119|
|Department of Social Welfare||800-479-6151|
|Department of Veterans’ Affairs||800-827-1000|
|Financial Medical Systems (FMS)||800-929-3622|
|Health Ombudsman Office||800-917-7787|
|Medicare A & B||800-633-4227|
|New York State Medicaid||contact the county offices in NY|
|Vermont Center for Crime Victims||800-750-1213 (in state only)|
|VT Dept for Children and Families||800-649-5285|
|Women Helping Battered Women||802-658-1996|
|BHR (Balanced Healthcare Receivables)||866-460-2471|
|CBCS (Credit Bureau Collection Services) of New Hampshire||800-240-1195|
|BDM International Billing & Recovery Services||866-797-2940|
Contact us with questions or if you need assistance with your bill. Please do not send credit card information via this form.
802-847-8000 OR 800-639-2719 (Toll Free)