North Country Man Got Care, When and Where He Needed it Most

Posted May 22, 2020 by Alice Hyde Medical Center

In early April, Clayton K. Trimm of North Lawrence was facing a dilemma. Clayton, 76, was doing what he could to help flatten the curve of COVID-19 infections — staying home, limiting contact with others and keeping himself and his family safe and healthy.

Like others during the ongoing pandemic, however, Clayton found himself facing a choice. He was concerned about a painful, swollen, red area on his back, but was worried about how he could receive the medical care he needed while UVM Health Network's Alice Hyde Medical Center in Malone, N.Y. continued to limit office visits and non-emergent procedures.

Was his problem an emergency, Clayton wondered? How could he even begin to find out, without the ability to see his primary care provider, Dr. Dragos Banu?

That's when Clayton decided to pick up the phone and call Dr. Banu's office. It was then that he learned about Alice Hyde Medical Center's telemedicine program. At 76 years old, Clayton had his concerns about being able to use technology he had never encountered before. Still, he used his smartphone to download the video meeting application recommended by Dr. Banu's office staff.

“My main question was: will I be able to use it?,” said Clayton. “But the nurse and (Dr. Banu) helped me through it. I think it's great; it was really simple once you started using it.”

A short time later, Clayton said, Dr. Banu was performing an examination of his back via video. Clayton, who worried about traveling during the COVID-19 pandemic, said he's thankful that Dr. Banu was able to provide medical care and assessment remotely.

“It felt good to me, especially during this time. (My issue) wasn't a really big, serious thing – but it could have been.”Clayton K. Trimm
North Lawrence, NY

It's important for patients like Clayton to get the care they need. In addition to video visits, the UVM Health Network is now welcoming patients into their facilities by scheduling some outpatient and elective procedures, beginning with those that were postponed in preparation for a COVID-19 surge. Providers and practices will aim to operate at about 60 percent of normal capacity for several weeks to enable social distancing and continued conservation of personal protective equipment (PPE).

For Clayton, he was referred to one of Alice Hyde Medical Center's general surgeons, who operated later that day and found an infected sebaceous cyst. For Clayton's follow-up care, Dr. Banu, who is one of many providers at Alice Hyde Medical Center who are currently using telehealth to care for patients, said Clayton's story is a perfect example of what the technology can do for patients across UVM Health Network's service area.

“Especially now, it's so important that patients know they have access to their providers and that we can be proactive and meet with them,” he said. “As long as you have a phone, or a family member or friend has a phone, your provider can be there for you.”

Clayton, who usually meets Dr. Banu for regular checkups every several months, said he's excited at the possibility of reducing the amount of travel to and from doctor's appointments by using telehealth.

“It kept me from having to go out, and kept (Dr. Banu) from having to come to me,” said Clayton. “It might not be good for everything, but for what I had to do it was great. I wouldn't mind doing it every three months, for my routine checkups.”

To learn more about UVM Health Network's safety measures and how we're protecting you and others, go to What to Expect for My Appointment or Procedure.

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