What to Expect When UVM Health Network Updates its Patient Portal
Four hospital affiliates of the University of Vermont Health Network are taking a significant step to enhance the delivery of high quality care.
The UVM Medical Center, Central Vermont Medical Center (CVMC), Champlain Valley Physicians Hospital (CVPH) and Porter Medical Center (PMC) will upgrade to a new electronic health record system on November 9.
MyChart is the name of the new patient portal, powered by Epic, the industry standard for electronic health records.
The upgrade is part of a Network-wide transition toward a more connected, secure, and convenient online health experience. Epic and MyChart will launch at most outpatient practices at CVMC, CVPH and PMC on November 9. The UVM Medical Center already uses Epic and its patient portal is called MyHealth Online. On November 9, MyHealth Online will be upgraded and renamed MyChart.
The Network’s other affiliates, Alice Hyde Medical Center, Elizabethtown Community Hospital and Home Health & Hospice, will participate at a later date.
MyChart is the online patient portal associated with Epic, the electronic health record for the UVM Health Network. An electronic health record is a real-time, digital version of a patient’s medical record. It can viewed and managed by authorized health providers. Electronic health records have patient portals, which give patients 24/7 online access to their personal health information from anywhere with an Internet connection.
Which practices will get MyChart for their patients on November 9?
- Central Vermont Medical Center will provide MyChart to patients of most CVMC ambulatory departments and outpatient practices. To see a full list of impacted practices, click here.
- Champlain Valley Physicians Hospital will provide MyChart to patients of most CVPH ambulatory departments and outpatient practices, with the exception of the Cancer Center, Wound Center and all Rehabilitation Therapy locations.
- Porter Medical Center will provide MyChart to patients of most ambulatory departments and outpatient practices, with the exception of Dialysis and Rehabilitation Therapy locations.
- The UVM Medical Center will upgrade its current MyHealth Online to MyChart at all practices and locations, with the exception of Dialysis.
How long will I have access to the information in my current online patient portal?
- Central Vermont Medical Center patients will still be able to access the current portal (eClinical Works), but no new health information will be added after November 8, 2019.
- Champlain Valley Physicians Hospital patients will still be able to access all of their health information on the Hixny For You portal. Past and current information will be visible until July of 2021.
- Porter Medical Center patients will still be able to access the current portal (Meditech), but no new outpatient health information will be added after November 8, 2019
- The UVM Medical Center patients will continue to see all of their medical information from MyHealth Online, because that portal is being renamed MyChart.
What information will I see in MyChart on November 9?
Patients at the UVM Medical Center will continue to see all of their information in MyHealth Online. The portal is only being renamed MyChart.
If patients also have a health record at CVMC, CVPH, and/or PMC, the following information will be visible in MyChart:
- Lab results going back 3 years.
- Pathology and cytology lab results going back 10 years.
- Imaging results interpretation for radiology and cardiology going back 5 years.
- Future appointments.
- Current problem list, allergies, medications, and immunizations. Please note, data will not be fully available on November 9.
- Care team members for primary care and those linked to appointments in the next 90 days.
Will anything change regarding how I view or pay my bills?
At the UVM Medical Center, patients with MyChart who have appointments on or after November 9, may pay their co-pays and bills within MyChart. For visits prior to November 9, patients will use the QuickPay feature.
At Porter Medical Center, patients with MyChart accounts may pay their co-pays and bills within the MyChart portal for visits for Physician charges incurred on or after November 9. For all visits prior to November 9, and all Hospital charges, patients will pay using the current billing system in the Meditech MyHealth portal.
There will be no change in how patients view or pay bills at Central Vermont Medical Center and Champlain Valley Physicians Hospital.
What if I have a portal account at a hospital impacted by this transition?
Prior to November 9, patients at UVM Medical Center, Central Vermont Medical Center and Porter Medical Center, who have existing portal accounts will receive detailed information via email about new features and what to expect when the system is being updated, including any system downtime.
If you have a portal at any of these UVM Health Network affiliates, click to learn more about how that patient portal is changing:
- Central Vermont Medical Center
- Champlain Valley Physicians Hospital
- Porter Medical Center
- University of Vermont Medical Center
If you are a patient at the UVM Medical Center, Central Vermont Medical Center, Champlain Valley Physicians Hospital, or Porter Medical Center, and you don’t currently have a portal account, we invite you activate your MyChart account on or after November 9.