Our clinical pharmacists work with your provider to review your health needs, including your laboratory results. We assess whether the recommended medication is right for your needs and how it will interact with other medications you take.

We investigate your insurance benefits and get needed prior authorizations from your insurance company. We do all the background work to make sure cost and coverage of specialty drugs are not barriers to your care. Our team manages paperwork and conversations related to your benefits.

A certified pharmacy technician, also known as a patient care coordinator, contacts you to explain our services and welcome you. They schedule your prescriptions and arrange time for you to consult with one of our pharmacists about any question or concerns you may have. If you decide the patient management program isn’t right for you, you can choose to opt out.

We make sure you understand your new medication and how to take it. If your medication is injectable, we provide the supplies you need and teach you, or a caregiver, how to safely give an injection.

We answer your questions and check in with you to make sure taking your new prescription is going smoothly. We tailor our instruction to you and offer in-person, phone and video visits.

Our team makes getting your medication easy. We coordinate delivery to your home or workplace. You can also pick up your medication at one of our convenient pharmacy locations.

When you start a new specialty drug, we follow up with you to make sure you’re feeling well. We tell you about any side effects that may occur and help you manage them.

Our clinical pharmacist checks in with you on a regular basis. We use your shared electronic medical record (EMR) to communicate with your provider. Everyone who cares for you is always up to date on your status.