If you are a current patient, you can schedule certain appointments through your MyChart account. If your visit can be done virtually, you will be able to choose that option when scheduling.

• You can schedule directly with your primary care provider, and request appointments with other providers.
• If you are referred to a specialist, you may be able to self-schedule through MyChart. Several specialists' offices have the ability to invite you to self-schedule at a time that is convenient for you.
• When scheduling an appointment, you can request to be put on a waitlist. If your provider has a cancellation, you’ll receive a notification that will allow you to claim the open appointment.

If you have a non-urgent medical concern, you can message your existing providers directly through MyChart. They will review your message and respond as soon as they can. You also have the ability to attach images, which may be able to help your provider give a more accurate response to your questions.

Our providers use digital health to offer advanced care to patients across Vermont and northern New York.

• E-consults: Allow primary care providers to consult with specialists – meaning you can access specialized expertise without needing a referral.
• Teleconsults (acute care consults): Part of certain critical care services within our health system, such as the NICU and our stroke center. These video visits allow specialists to be “in the room” with providers and patients in other locations, allowing you to get the care you need when you need it.

Remote patient monitoring, or eMonitoring, allows providers to monitor your health data outside of a traditional health care setting, so you can manage your health from home. Your health data is collected through a touchscreen tablet and transmitted wirelessly to your provider, who can review your vital signs and symptoms daily and contact you to discuss any changes as necessary.

Remote patient monitoring is designed for high-risk Home Health & Hospice patients who require skilled home health care. If you are eligible for remote patient monitoring, you will be given more information during intake and referral.

A video visit is a secure online appointment using HIPAA-compliant technology, accessed through MyChart on a phone, tablet or computer. You and your provider can see, hear and speak to each other.

Your video visit is private and not recorded — only you and your provider participate in the appointment, and it’s completed in real time.

Almost all departments across the UVM Health (including pediatric services) offer video visits when appropriate.

Your provider’s office will determine if a video visit is right for your needs. You can request a video visit when scheduling an appointment through MyChart or over the phone.

Newborns in need of critical care in Vermont and northern New York are often transported to the neonatal intensive care unit (NICU) at University of Vermont Children’s Hospital – the only NICU in Vermont – when they are born prematurely, are in need of supportive measures like respiratory therapy or require life-saving care and surgery.

Cameras with very high video resolution have been installed at UVM Health's community hospitals allowing specialists at the UVM Children’s Hospital to see what’s happening with the baby, providing real-time advice to doctors on the ground who may have questions. Transport ambulances have also been equipped with cameras connecting them with the NICU, meaning that connected care on the way to the hospital can be continuous.