At the University of Vermont Medical Center we want to make sure that cost doesn’t prevent you from getting the care you need.

The Health Program (HAP) is here to help eligible low- and middle-income families get prescription medications at no cost, even if you have insurance.


  • All co-pays and costs are waived for both brand-name and generic prescriptions. For example, a family of four with a household income of $100,000 could save up to $600 per month on out of pocket costs at the pharmacy.
  • Medications can be picked up at a UVM Health Network pharmacy or conveniently mailed to your home.


  • Access to eyeglasses and medical equipment.
  • Assistance with enrollment in state and federal programs, including obtaining insurance through the Vermont Health Connect exchange.
  • Advocacy and support with obtaining other health care related resources.

Call: 802-847-6984 or toll-free at 888-739-5183 

Monday - Friday, 8:30 am - 5 pm.

Email: HealthAssistanceProgramatUVMHealth [dot] org (HealthAssistanceProgram[at]UVMHealth[dot]org)

Additional Resources

Financial Assistance & Patient Assistance Program

At The University of Vermont Medical Center, we want to make sure you get the emergency and other medically necessary care you need. Our Financial Assistance Program provides free and discounted care to eligible patients to help cover the cost of that care. You may qualify for help even if you have health insurance.

Find out more about the Financial Assistance Program.

Reach out to us with your questions at 802-847-8000, or toll-free at 800-639-2719. Or e-mail customerserviceatvtmednet [dot] org (customerservice[at]uvmhealth[dot]org).

Other Special Services for Patients


Sign and spoken language interpreters are available for people receiving care at the UVM Medical Center. For further information, call:

  • Case Management and Social Work: 802-847-5826, Monday - Friday, 8 am - 4:30 pm
  • The hospital operator to speak with the on-call social worker at 802-847-0000


Special Services Transportation Agency (SSTA) is a private, nonprofit organization that serves Chittenden County elder and disabled residents with transportation needs. Call SSTA at 802-878-1527.


  • The Office of Patient and Family Advocacy at the UVM Medical Center can help with concerns about delivery of care, 802-847-3500. Monday - Friday, 8 am - 4:30 pm.
  • Chittenden County residents age 60 and over: Champlain Valley Agency on Aging, 802-865-0360
  • Outside Chittenden County: Senior Helpline, 800-642-5119
  • Health Care Ombudsman Program: Free statewide program to help Vermonters resolve problems and complaints with their health insurance. Call 802-863-2316 or toll-free at 800-917-7787

End of Life Care

Information on advance directives, advance care planning, and other decisions involving medical care choice near end of life, as well as expert pain and symptom control.

  • Palliative Care, 802-847-5156
  • The UVM Medical Center Clinical Ethics Consultation Service, 802-847-2000
  • The UVM Medical Center, Case Management and Social Work, 802-847-3553
  • Vermont Ethics Network, 802-828-2902. E-mail at vtethicsnetworkatsilicondairy [dot] net (vtethicsnetwork[at]silicondairy[dot]net)


Information on equipment to assist with mobility can be obtained by calling the Agency of Aging & Disabilities, 802-241-2401.

Other Programs