Plattsburgh, NY – When Hailea Eggleston, a nurse herself, rushed her father to the Emergency Department, she was terrified. Her dad was showing signs of a stroke, and everything was happening fast. In the middle of that chaos, Ladd Osborne, MD stood out right away to Eggleston.

Dr. Osborne quickly activated a team to assess and treat Eggleston’s father, making sure he got the urgent care he needed. According to Eggleston, what made the biggest difference wasn’t just the medical steps Dr. Osborne took. It was the way he treated her and her family.

After a CT scan revealed a large mass on her father’s brain, Dr. Osborne had to deliver heartbreaking news. Eggleston remembers that moment clearly.

“Dr. Osborne was unbelievably compassionate, sympathetic, and empathetic while relaying the life-altering news,” she says. “He kept my dad’s best interest in mind but also made sure to check on me, and I can’t express how badly I needed that.”

Dr. Osborne didn’t just focus on the patient. He made sure Eggleston felt supported, informed and cared for. He checked in often, gave updates about the transfer to University of Vermont Medical Center and made sure she wasn’t alone during one of the hardest nights of her life.

Michael Wells, Nurse Manager in the Emergency Department, also saw the impact Dr. Osborne had.

“Ladd displayed what compassionate care is all about,” Wells offers. “It’s not just about tests or medications. It’s about the care and kindness shown when delivering difficult news.”

Wells adds Dr. Osborne’s actions that night reflect the heart of patient-centered care. He treated Eggleston’s father with urgency and skill, and he treated her with empathy and humanity. That’s why he was chosen to receive the BEE Award—a recognition for caregivers at Champlain Valley Physicians Hospital who go above and beyond in showing compassion.

“I am so proud to work beside Dr. Osborne and appreciate him beyond belief,” Eggleston says. “You are truly blessed to have him in your department, and I will forever be grateful for his care and compassion.”

Eggleston nominated Dr. Osborne for the hospital’s BEE (Beyond Extraordinary Everyday) Award, and he was presented with the honor during a surprise ceremony with his colleagues in the ED. During the award presentation, he was presented with a certificate commending him for his extraordinary work. Dr. Osborne, like all honorees, also received a BEE Award pin, a beautiful and meaningful sculpture and a basket filled with bee-themed gifts.

All Champlain Valley Physicians Hospital employees who support patient care by working together with physicians and registered nurses to improve the physical, emotional and spiritual health of patients and their loved ones are eligible for the BEE Award. Nomination forms and boxes are located at each of the hospital’s main entrances and on the UVM Health Network website. Support staff may be nominated by patients, families and colleagues. A committee reviews nominations and awards a deserving employee each quarter.

University of Vermont Health – Champlain Valley Physicians Hospital 
75 Beekman Street 
Plattsburgh, NY 12901 

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About Champlain Valley Physicians Hospital 

University of Vermont Health Network – Champlain Valley Physicians Hospital is a 300-bed level III trauma center trusted by 87,000 people across New York’s North Country. Our staff are committed to delivering care with skill, compassion and respect — supporting patients, families and the communities we call home. As part of a rural academic health system, Champlain Valley Physicians Hospital combines high-quality, community-based care with medical innovation and research to bring advanced treatment as close to home as possible. Together, we’re addressing health care’s toughest challenges while working alongside partners and neighbors to improve access, affordability and outcomes for our region.   

About University of Vermont Health Network 

University of Vermont Health Network is a rural academic health system with more than 100 years of service to small towns and cities across Vermont and northern New York. We are deeply committed to reimagining rural health in ways that will benefit our communities for generations to come and keep exceptional care close to home. Our system includes an academic medical center, two community hospitals, three critical access hospitals, a children’s hospital, a cancer center, a multispecialty medical group, 154 outpatient sites and care beyond the hospital through home health, hospice care, four skilled nursing facilities and other support services. Our care is informed by an essential partnership with University of Vermont’s The Robert Larner, M.D. College of Medicine and College of Nursing and Health Sciences. Together, as a health system serving a rural area, we are tackling health care’s biggest challenges — supporting the communities we serve and investing in our employees by addressing housing affordability, quality childcare and professional development needs. To learn more, visit us at www.uvmhealth.org.    

Caption Pic (Ladd Osborne BEE Team Photo.jpg): Ladd Osborne, MD, an emergency physician at Champlain Valley Physicians Hospital, was surprised as the most recent BEE Award honoree during a ceremony with his co-workers. The BEE Award recognizes staff with non-nursing roles who make a meaningful difference in the lives of their patients and is based on nominations from patients, families and co-workers. Learn more at www.uvmhealth.org.