What is two-step verification?

This opt-in security feature, also called two-factor authentication, helps make sure the person logging into your MyChart account is you.

After you turn on two-step verification, you’ll receive a unique verification code by email each time you log into MyChart. You’ll use this code to verify your identity. Even if someone has your MyChart password, they cannot get into your account without this verification code.

Turn on two-step verification for your MyChart account now

How does two-step verification work?

First, make sure you’ve turned on two-step verification for your MyChart account. Then: 

  1. Log into your MyChart account.
  2. Check your email. We’ll send a verification code to the email address you have connected to your MyChart account.
  3. Copy and paste the verification code into your MyChart log in screen, then proceed into your MyChart account.

After entering the code, you may click “Skip this step next time” if you wish to avoid this process on that device or browser in the future. This is only recommended for devices you own and don’t share with others.

You may also turn off two-step verification anytime:

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If using the MyChart website:

  1. Log into MyChart.
  2. Click Security Settings from the menu.
  3. Click the button to "Turn off two-step verification.”
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If using the MyChart mobile app:

  1. Log into MyChart.
  2. Select Account Settings from the menu.
  3. Toggle off the "Two-Step Verification" option


Questions about two-step verification?

Contact MyChart Technical Support at 1-888-979-1414.