UVM Medical Center Rolls Out Redesigned Patient Bills
With patient input, bills clarify charges, financial assistance and support.
Starting in late January and early February, UVM Medical Center patients will begin to receive bills that look different. The bills have been redesigned with input from patients and family members for improved clarity and more ways to access support.
The new bills use color to clearly delineate the different types of bills. They also clarify the amount to be paid, make it clear that the UVM Medical Center offers financial assistance, and list ways to access that assistance. The bills also make it easy to understand steps to take to avoid having accounts become delinquent, and clearly show where patients can go with questions and for assistance.
“This is an important step in providing more patient- and family-centered care,” said Rick Vincent, Chief Financial Officer at the UVM Medical Center. “Patients should be able to understand their bills, and we need to make it easy to connect with someone who can talk about financial assistance or provide answers to other questions.”
Vincent added that the UVM Medical Center is making this announcement to allay any confusion patients might have about receiving a bill that looks different. Some patients may have received a mix of old and new-format bills in late January. “If anyone has questions about their bills, or needs to discuss financial assistance, we want you to call us,” he said.
Uninsured or international patients are eligible for discounts. Anyone with questions about a bill should call 800-639-2719 or email customerservice [at] uvmhealth.org.
About the University of Vermont Medical Center
The University of Vermont Medical Center is a 447-bed tertiary care regional referral center providing advanced care to approximately 1 million residents in Vermont and northern New York. Together with our partners at the Larner College of Medicine at the University of Vermont and the College of Nursing and Health Sciences, we are Vermont’s academic medical center. The University of Vermont Medical Center also serves as a community hospital for approximately 150,000 residents in Chittenden and Grand Isle counties.
The University of Vermont Medical Center is a member of The University of Vermont Health Network, an integrated system established to deliver high quality academic medicine to every community we serve. Our partners are:
- The University of Vermont Medical Center
- The University of Vermont Health Network Medical Group
- The University of Vermont Health Network – Alice Hyde Medical Center
- The University of Vermont Health Network – Central Vermont Medical Center
- The University of Vermont Health Network – Champlain Valley Physicians Hospital
- The University of Vermont Health Network – Elizabethtown Community Hospital
- The University of Vermont Health Network – Porter Medical Center
- The Visiting Nurse Association of Chittenden and Grand Isle Counties