- Patient ratings met or exceeded 95th percentile
- Good communication and achieving patient goals noted in surveys
- Press Ganey is national leader in patient experience improvement
(Burlington, VT) The University of Vermont Medical Center has been named a 2014 Guardian of Excellence Award winner by Press Ganey Associates, Inc., for receiving high satisfaction ratings from patients receiving inpatient rehabilitation treatment.
Press Ganey is the nation’s leading health care performance improvement company, partnering with more than 11,000 facilities worldwide to reduce suffering and improve the patient experience.
The award recognizes facilities that consistently achieved the 95th percentile of performance in Patient Experience scores during the course of one year. Through questionnaires, patients indicated UVM Medical Center providers excelled in, among other things:
- Helping patients meet their goals
- Keeping patients informed about their treatment and progress
- Explaining discharge plans and post-discharge care
- Being courteous
“This significant national recognition reflects the commitment of our providers to deliver the highest quality of care to every single patient in every encounter,” said Roger Knakal, MD, medical director of Rehabilitation Medicine at The University of Vermont Medical Center and assistant professor at the UVM College of Medicine.
“The award is a testament to The University of Vermont Medical Center’s commitment to deliver patient-centered care,” said Patrick T. Ryan, CEO of Press Ganey. “By achieving and sustaining this level of excellence, the inpatient rehabilitation program is advancing the quality of health care.”
The UVM Medical Center’s 34-bed rehabilitation facility, located on the Fanny Allen campus in Colchester, provides individualized care based on the latest technologies and research-backed treatments for a wide range of medical conditions. The skilled team of providers is committed to helping patients regain independence as quickly as possible so they can continue the process of re-establishing a productive life at home, at work or in the community. For more information visit www.UVMHealth.org/MedCenter
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About the University of Vermont Medical Center
The University of Vermont Medical Center (formerly Fletcher Allen Health Care), is a 447 bed tertiary care regional referral center providing advanced care to approximately 1 million residents in Vermont and northern New York. Together with our partners at the University of Vermont College of Medicine and the College of Nursing and Health Sciences, we are Vermont’s academic medical center. The University of Vermont Medical Center also serves as a community hospital for approximately 150,000 residents in Chittenden and Grand Isle counties.
The University of Vermont Medical Center is a member of The University of Vermont Health Network, a four hospital system established to deliver high quality academic medicine to every community we serve. Our partners are:
For more information visit www.UVMHealth.org/MedCenter or visit our Facebook, Twitter, YouTube, and blog sites at www.UVMHealth.org/MedCenterSocialMedia
About Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including more than 50% of all U.S. hospitals. For more information, visit www.pressganey.com