September 27, 2011
Marketing and Communications
Organization Wins High Praise From Surveyors
BURLINGTON VT – Fletcher Allen Health Care has received a full three-year accreditation from The Joint Commission following a week-long visit by the commission’s site surveyors in August. Although the accreditation covers three years from August 2011 to August 2014, The Joint Commission reserves the right to revisit an accredited organization at any time.
The Joint Commission is a non-profit organization that accredits health care organizations on behalf of the Centers for Medicare and Medicaid Services (CMS). CMS is the branch of the U.S. Department of Health and Human Services that administers the Medicare program and monitors the Medicaid programs offered by each state.
Accreditation means that Fletcher Allen meets the numerous quality standards of The Joint Commission and continues to be eligible to receive Medicare and Medicaid payments for services provided to patients.
The commission’s final report on the survey, received last week, contained no significant findings, a term used when the surveyors classify a situation or condition serious enough to warrant immediate correction. Instead, surveyors made some suggestions for improvements in how we document care, and suggested improvements regarding the environment of care. The institution is addressing these areas.
In an email to all staff, John Brumsted, M.D., Fletcher Allen’s interim president and chief executive officer, wrote, “I am pleased to share with you that the report is by far the best our academic medical center has ever received. The surveyors were highly complimentary of our organization and confirmed no significant findings that relate to direct patient care. This is truly remarkable for a delivery system of our size and complexity and speaks to the skill, expertise and caring of the entire Fletcher Allen team. The surveyors praised our caring and compassionate staff, and described us as a high-
quality organization with best-in-class practices. This is very validating feedback, and we take great pride in these results.”
In the past, the surveyors focused on institutional policies and systems. Steady improvement in those areas has resulted in a change of focus to discussions about how the organization can maintain the current high level of performance achieved by having good systems and policies in place.
The surveyors cited the Radiation Oncology facility as “a model unit”; they highlighted the work of the inpatient Psychiatry teams, the Pediatric care practices in the Comfort Zone, a unit that helps children make the transition into a surgical procedure; they were impressed by the high-quality imaging equipment; they identified Nutrition Services and Emergency Management areas as “best-in-class”; and they cited the excellent practices of the Patient Placement Center where conversations between staff and referring providers wanting to transfer patients to Fletcher Allen are recorded and used for training and quality improvement.
Survey results are available on The Joint Commission website at: http://www.qualitycheck.org/consumer/searchresults.aspx?nm=Fletcher+Allen+Health+Care&ddstatelist=&st_nm=-1&st=
About Fletcher Allen
Fletcher Allen Health Care, together with our partners at the University of Vermont College of Medicine and the College of Nursing and Health Sciences, is Vermont’s academic medical center. Our mission is to improve the health of the people in the communities we serve by integrating patient care, education and research in a caring environment. Fletcher Allen serves as a regional referral center -- providing advanced care to approximately one million people in Vermont and northern New York -- and as a community hospital for approximately 150,000 residents in Chittenden and Grand Isle counties.
Fletcher Allen now has affiliations with three northern New York hospitals – Inter-Lakes Health (Ticonderoga, NY), Alice Hyde Medical Center (Malone, NY) and Canton-Potsdam Hospital (Potsdam, NY). With more than 30 patient care sites and 100 outreach clinics, programs and services throughout the region, Fletcher Allen is committed to being a national model for the delivery of high-quality academic health care for a rural region.
For more information about Fletcher Allen, find us online at http://www.fletcherallen.org or on our Facebook, Twitter, YouTube, and blog sites at www.fletcherallen.org/socialmedia.