MG Ops & Education Partner

UVMMC - 1 South Prospect Street
Location and Address
Location Address: 1 South Prospect, Burlington Vermont
Building Name
Building Name: UVMMC - 1 South Prospect Street
Medical Group Education and Training
Schedule Full Time / Regular
Standard Hours
Day (United States of America)
Primary Shift
8:00 am - 5:00 pm
Weekend Needs
Salary Range
Min/Hour $27.60 Mid/Hour $34.51 Max/Hour $41.42
Naomi Kpesse
Job Requisition ID

Job Description

MG Education Partner

Position Summary

Reporting directly to the Manager, UVMHN MG Education & Training with close working relationships with Medical Group Operations, Epic Training, Regulatory Compliance, and other UVMHN stakeholders, the MG Education  Partner provides oversight and maintenance of programs within the Medical Group education and training program portfolio. This position functions as the training and operational informatics liaison to the UVMHN Epic Team.  The MG Education Partner will develop and lead workforce education and training programs in a healthcare setting, focused on role-based workflows. The MG Education Partner will develop, maintain, and deliver onboarding, education, and training work plans, to include success measures and metrics, updated annually. The MG Education Partner will maintain an education and training library, coordinate training content development with applicable Subject Matter Experts and maintain the education and training platform(s). The MG Education Partner will also work to develop, coordinate, and facilitate ongoing programs, Medical Group training events and programs and departmental trainings as outlined in the annual work plan.  The MG Education Partner is a key participant on hospital and MG project teams and may lead small Medical Group specific projects.

Travel between campuses/organizations across the Network required.




Bachelor’s degree in education, business, computer science, or a healthcare related field required. Master’s degree preferred.

While remote work may be occasionally supported, the position requires regular onsite presence.


Minimum 5-7 years of experience in a workforce education and training environment, with experience in planning, project management and implementing onboarding, training, and educational programing. Previous experience working in a healthcare setting preferred.

Knowledge and Skills

  • Experience in healthcare informatics, expert knowledge of appropriate Epic modules and associated applications.
  • Instructional design expertise and knowledge of adult learning principles
  • Ability to work with minimum supervision and interact well with all levels of staff, leaders, and providers throughout the Network.
  • Experience with developing and maintaining workforce training and education programs in a healthcare setting, preferably focused on job functional workflows.
  • Leads by example and sets the tone of collaboration and continuous workforce development.
  • Ability to establish and leverage broad networks, build collaborative relationships in support of identifying evolving training needs for staff.
  • Experience working on quality and performance improvement processes and initiatives is preferred.
  • Dynamic and engaging presentation/facilitation skills with a proven ability to interact with participants in a manner that optimizes learning
  • Demonstrated customer focus, including the ability to build partnerships at all levels of the organization in the interest of customer focus, instilling trust and cultivating innovation in the interest of improving the experience of employees, and ultimately patients and their families. [The organization is patient centric and connects what we do which ultimately affects the patient].
  • Strong analytical skills and data-driven thinking with an ability to work with numbers, metrics, and spreadsheets.
  • Demonstrates an understanding of current events in the healthcare community and translating these into relevant and applicable workforce training and education programming, including one-time and recurring trainings.
  • Ability to handle sensitive communications with leadership and compliance related to faculty practice and staff training and retraining, as required.
  • Excellent written and oral communication skills
  • Strong team player, able to work well independently and as a group
  • Ability to work under pressure, multi-task, adapt to change, prioritize and meet deadlines
  • Technical capacity to utilize multiple information systems and Microsoft applications as required

I.Principle Accountabilities:

The University of Vermont Medical Center Accountabilities on Mission, Vision and Values

Demonstrates integrity, compassion, and respect when working with patients, families, visitors, and staff.

Protects the privacy and confidentiality of patients, families, staff and the proprietary business and/or financial information of The University of Vermont Health Network by creating and maintaining a secure, respectful, and trusting environment.

Demonstrates a commitment to patients, families and staff by meeting The UVMHN attendance expectations as outlined in The University of Vermont Medical Center's Time and Attendance Policy and departmental standards (reports to work on time, manages unscheduled time off, etc.).

Adheres to The UVMHN Professional Appearance Policy and maintains a neat and well organized work area.

Appropriately wears an identification badge at all times.

Demonstrates knowledge and understanding of job responsibilities, focuses on customer needs, and strives to do the job right the first time.

Demonstrates appropriate use of The UVMHN resources (phones, e-mails, Internet, photocopies, supplies, etc.).

Supports and contributes to a culture that allows staff to feel appreciated, included and valued.

Displays a positive attitude and image to our patients, visitors, co-workers and community.

Promotes diversity and respects coworkers, patients and their families regardless of race, gender, sexual orientation, ethnicity, religious belief, age, and/or disability.

II.Job Accountabilities:

Essential: Y 1. Designs and develops course curriculums, competencies, and materials which support UVMHN Medical Group goals and objectives.

Utilizes healthcare and education informatics to enhance the development and delivery of training to staff.

Contributes to the development and execution of Medical Group staff communication planning as it relates to onboarding, training and educational announcements and updates.

Working in conjunction with clinic Supervisors, Health Care Service Directors, and Network MG Leadership as well as input from Department and clinic staff, coordinates and supports onboarding for new Medical Group employees who conduct/support operations. Works in a collaborative nature with new employees through the onboarding process to determine additional training interests and provide navigation to related training modules and reference materials.

Experience in identifying targeted education and training audiences. Working closely with Operations leadership and devising creative campaigns and communication channels that engage, inform, and motivate staff to participate in education and training opportunities.

Develops and maintains the system(s) that track training requests, training module delivery and completion.

Identifies process improvement areas within the training and education program to ensure an efficient, robust, and modern education program. Works with Clinical Operations and Regulatory Compliance staff to develop/amend training based on new or revised policy statements and/or procedures.

Works collaboratively with site and department leaders to develop training curricula related to instances of observed non-compliance. Works with Operations and Department Administrators to support workforce training and/or retraining as identified.

Tracks and documents training documents available to staff; manages these documents in a way that allows for easy navigation by staff and managers.

Develops mechanisms to collect, document and incorporate feedback regarding end user onboarding, training, and education experience.

Essential: Y 2. Serves as a resource to Health Care Services, Network Departments, Clinics, and Medical Group Operations Teams across the UVM Health Network.

Serves as the point of contact and navigator for staff with questions about concepts presented as part of the training and education process; serves as a resource to Operations and Compliance staff when questions/requests about onboarding, training and education arise.

Performs other related duties as assigned or directed to meet the goals and objectives of the education and training program at UVMHN Medical Group

Supports Epic Sprints with a focus on improving provider efficiency and satisfaction with Epic workflows

Identifies opportunities for sharing of information/education produced from the Epic Sprints, proactively shares learning with assigned areas/organizations.

Identifies challenging provider workflows, evaluates opportunities for improvement, recommends changes and implements approved changes as appropriate.

Attends site based staff and provider meetings as appropriate.

Delivers classroom, virtual and at the elbow training.

Engages super users across the Network, providing ongoing support, education, and coordination of communication.

Collaborates with Epic Informatics staff, providers, and educators to identify knowledge gaps and develop process for addressing.

Participate on appropriate Power Teams, providing Medical Group operations expertise.

Engages with Epic applications teams to provide operational and workflow subject matter expertise.

Masters both Epic application and Medical Group/Hospital specific workflows to understand decisions that will affect end-user training development.

Participate in intra- and interdepartmental collaboration and manage multiple tasks and projects concurrently to meet deadlines.

Final Step for Completing Principle Accountabilities

In order to comply with Federal Law regarding the Americans with Disabilities Act (ADA), a determination must be made as to whether principal accountabilities are considered to be essential or non-essential.

Essential accountabilities are key accountabilities that must be performed with or without accommodation. For accountabilities to be considered essential they must meet one or more of the following requirements:

  • The performance of this function is the reason that the job exists.
  • There are limited employees among whom the performance of this function can be distributed.
  • This function is highly specialized. Employees are hired for the skill/ability to perform this function.
  • Failure to perform this function may have serious consequences.

Non-essential accountabilities, while important, do not meet the requirements listed above and can be reassigned to another individual.

By law, The University of Vermont Medical Center must distinguish between essential and non-essential accountabilities. As a final step, return to section XI of the position description, and designate those accountabilities that you consider to be NON-ESSENTIAL by placing a "N" following each description of accountability and sub-accountability.

Attachment I

(Please include with the completed Position Description) EXPOSURE CATEGORIES FOR OSHA

When the Infectious Disease check box is checked (see Attachment II, section E), the OSHA Exposure Category will be set to I, II. If it is not checked, the OSHA Exposure Category will default to III. For further information on OSHA Exposure, refer to the below category descriptions.

Exposure Determination:

Exposure (or potential exposure) to Hepatitis B (HBV) and Human Immunodeficiency Virus (HIV) is defined in terms of actual (or potential) skin, mucous membrane, or parental contact with blood, body fluids, or tissues. Each position is categorized according to likelihood of exposure. Protective equipment shall be readily available. Employees shall be educated in the appropriate use of protective equipment according to their job classifications.

Category I, II, III

Category I. Tasks involving exposure to blood, body fluids, or tissues:

All procedures or other job related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks. All Category I tasks do not involve the same type or degree of risk and therefore all do not require the same kind or extent of protection. Specific combinations of clothing and equipment are tailored for specific tasks. Minimum levels of protection in most cases include use of appropriate gloves. If there is the potential for splashes, protective eyewear or face shields should be worn. If there is potential for clothing being soaked with blood, protective gowns or aprons should be worn.

Category II. Tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks:

The normal work routine involves no exposure to blood, body fluids, or tissues but exposure or potential exposure may be required as a condition of employment. Appropriate protective equipment (e.g., gloves, protective eyeglasses, masks, or gowns will be readily available to every employee engaged in Category II tasks. Employees need not be wearing protective equipment, but should be prepared to use appropriate protective garb on short notice.

All employees engaged in Category I and II exposure tasks are offered hepatitis B vaccine through Employee Health Services.

Category III

Tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment:

The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way. Tasks that involve handling of implements or utensils, use of public or shared bathroom facilities or telephones, and personal contacts such as handshaking are Category III tasks.

If Category I and II tasks do not exist in the department, then no specific personal hygiene or protective measures are required. However, these employees should be aware of the risk factors associated with transmission of HBV and HIV so that they can recognize situations that pose increased potential for exposure and know how to avoid or minimize personal risk.

Attachment II


Job Title: UVMHN MG Education & Training Manager                                                                                                                   Job Code: D159



Weight-Related Functions and Categories

Lifting                                                                                                       a. 0 to 10 lbs.                                                                                                           d. 35 to 50 lbs.


Carrying                                                                                 b. 11 to 24 lbs.                                                                                          e. 51 to 74 lbs.


Pushing/Pulling                                                                     c. 25 34 lbs.                                                                                          f. over 74 lbs.

General Functions




  • Driving
  • Bending

Hand and Foot Manipulations Hand Manipulation

Simple Grasping

  • Firm Grasping

    Firm Manipulation


    Use of Hand

Sensory Functions

Far Vision

Near Vision

Color Vision


  • Climbing                                         þ Reaching Above
  • Kneeling                                         þ Reaching Out
  • Crouching                                      þ Reaching Below
  • Twisting
  • Balancing

Foot Manipulation

Foot Controls

Repeat Movement

Use of Leg

Depth Vision                                  þ Overhead Paging

See Fine Details                             þ Talking

Hear Normal Speech                      þ Telephone

< >Environmental ConditionsInfectious DiseaseChemical AgentsDust, Fumes or GasExtremes in Temperature/Humidity

Hazardous or Moving Equipment

< >Unprotected HeightsNoisy EnvironmentOSHA EXPOSURE CATEGORY: III

< >This position has additional, detailed physical requirements.

Please request the Essential Function Job Analysis from your leader or HR