COVID-19 ALERT: Get the care you need, safely and when you need it. Video visits are available and safety measures are in place for required in-person visits to practices, Urgent Care and the Emergency Department. Call your provider with questions about your health or upcoming visits. Learn more about the ways you can safely receive care here.

What Are Video Visits?

A video visit is a secure online appointment between you and your provider using a computer, tablet or smartphone. Both you and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded – only you and your provider participate in the appointment and it’s completed in real time. Interested in a video visit for your child? Learn about Pediatric Video Visits here.

The UVM Health Network has used video visits to provide a convenient, safe and secure care option to our patients. In response to the COVID-19 pandemic, we have expanded this offering across our primary and specialty care practices to meet your care needs. To determine if a video visit is right for you, or if an in-person visit is necessary, please contact your provider’s office.

Find Out How You Can See Your Doctor Securely From Home

 

See What a Video Visit With Your Provider Looks Like

How Can a Video Visit Help Me?

  • CONVENIENCE: You can see and talk with your provider from the comfort of your home.
  • SAFETY: By staying home, you'll help slow the spread of illnesses, like COVID-19, and protect yourself from others who may be sick.
  • EFFICIENCY: Without the need to travel, you'll save time and money.
  • SECURITY: We use strict, HIPAA-compliant videoconferencing technology designed to protect your privacy and the security of your health information.
  • PRIORITY: Connect with your provider when health concerns arise, especially if you have a chronic condition, such as diabetes or hypertension.

“I was very pleased with the Zoom appointment and would prefer this level of appointment in the future. I felt the doctor spent more time with me, explaining my situation and discussing my care. And it was time efficient!”

Here's How It Works

  1. MAKE AN APPOINTMENT.
    You and your care team will determine if a video visit is right for your health needs.
  2. MYCHART APPOINTMENT ALERT.
    You will get an email alert from MyChart when your video visit is booked, and to remind you of your upcoming appointment. Like an in-person appointment you will see your appointment details in the Visit section of MyChart, and you will receive a call to pre-register for your appointment.
  3. LOG INTO MYCHART TO START YOUR VIDEO VISIT.
    Navigate to the Visit section and click on Appointment Details. Complete your eCheck-In prior to your appointment and when it's time for your video visit, click Begin Video. Your Zoom video visit will begin as soon as your provider is ready.
  4. TALK WITH YOUR PROVIDER, PRIVATELY AND SECURELY.
    During your video visit, discuss your health needs just as you normally would. Your doctor has access to your complete medical record and can electronically order prescriptions and medical follow-up based on your needs.

Which Departments or Practices Offer Video Visits?

Most of them! From primary care to specialty programs, most of our departments are equipped with video visit capabilities. Contact your provider’s office to discuss your health needs and let them know you’re interested in a video visit.

“I was very pleased with the Zoom appointment and would prefer this level of appointment in the future. I felt the doctor spent more time with me, explaining my situation and discussing my care. And it was time efficient!”

Frequently Asked Questions

Resources

Contact and Support

If you have questions about your appointment, please contact your provider's office. If you need technical assistance with your video visit, please call our Patient Technology Helpline at (802) 847-1830.

Contact and Support

If you have questions about your appointment, please contact your provider’s office. If you need technical assistance with your video visit, please call us.

 802-847-1830