What Are Video Visits?
A video visit is a secure online appointment between you and your child and their provider using a computer, tablet or smartphone. Both you and your child and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded – only you, your child and your provider participate in the appointment and it’s completed in real time. With select exceptions for adolescents who are managing their own care, a parent or guardian should join their child for the video visit.
The UVM Health Network has used video visits to provide a convenient, safe and secure care option to our patients. In response to the COVID-19 pandemic, we have expanded this offering across our primary and specialty care practices. Some health care needs require an in-person visit, such as those requiring screenings and immunizations. To determine if a video visit is right for your child, or if an in-person visit is necessary, please contact your child’s Pediatric Primary Care office.
How Can a Video Visit Help My Child?
- CONVENIENCE: You and your child can see and talk with their provider from the comfort of your home.
- SAFETY: By staying home, you'll help slow the spread of illnesses, like COVID-19, and protect yourself from others who may be sick.
- EFFICIENCY: Without the need to travel, you'll save time and money.
- SECURITY: We use strict, HIPAA-compliant videoconferencing technology designed to protect your privacy and the security of your health information.
- PRIORITY: Connect with your provider when health concerns arise, especially if your child has a chronic condition.
- CONTACT YOUR PROVIDER’S OFFICE.
You and your child’s care team will determine if a video visit is right for your child’s health needs. If so, the care team will email you the link to your child’s secure video visit. Find your child’s Pediatric Primary Care office’s phone number.
- LOG INTO THE VIDEO VISIT.
When it’s time for your child’s video visit, click the appointment link emailed by your child’s provider using a computer, smartphone, or tablet with reliable internet service. You and your child will be able to see and talk with your child’s provider.
- TALK WITH YOUR PROVIDER, PRIVATELY AND SECURELY.
During your video visit, discuss your child’s health needs just as you normally would. Your child’s provider has access to their complete medical record and can electronically order prescriptions and medical follow-up based on their needs.
Many of them! From Pediatric Primary Care to practices within the Children’s Specialty Center, many departments throughout the UVM Health Network are equipped with video visit capabilities. Contact your child’s Pediatric Primary Care office to discuss your health needs and let them know you’re interested in a video visit.
Contact your child’s Pediatric Primary Care office and let them know you’re interested in a video visit for your child. The care team will work with you to determine if this type of visit is appropriate for your child’s health needs. If so, they will help to arrange your child’s video visit and will provide you with instructions for the online appointment.
Most insurance carriers, especially during the COVID-19 pandemic, allow for some type of telemedicine visit. Eligibility and coverage, however, may vary from one insurance to another. Your child’s care team can help you understand how this impacts you.
Video visits and other telemedicine services have been studied and confirmed by decades of research and demonstrations to be a safe, convenient, and often cost-effective way to provide health care services. Some health care needs require an in-person visit, such as those requiring screenings and immunizations. To determine if a video visit is right for your child, or if an in-person visit is necessary, please contact your child’s Pediatric Primary Care office.
Yes. Providers have access to your child’s electronic medical record, and as with office visits, each can electronically order prescriptions and write medical orders based on your child’s needs.
Your child’s video visit is private and confidential. We use technology that, by law, must include HIPAA-compliant security methods to protect privacy and security of your child’s health information. These health care-specific security measures offer a greater level of protection than those used by many public video conference solutions. Only those whom you have agreed to participate in the visit may see and hear it.
Yes, the provider’s notes will be entered into your child’s record just like an in-person visit. If you have access to your child’s medical records, you may also access the provider’s visit notes.
No, by law, we are not allowed to record patient video visits. Also, by law, patients, as well as their parent or guardian, are not allowed to record it from their end.
Yes, those who participate in your child’s care may be present. You may also have an interpreter join the video visit. Please let your care team know if you would like help in scheduling an interpreter to support you.
If, during your child’s video visit, the provider determines that your child need to be seen in-person, the office staff will work with you to find a convenient time for you and your child to come in. Standard office visit charges would apply, and you won’t be charged for the video visit that resulted in the need for an office visit.
No, you and your child will not be penalized from receiving further care just because you decide not to continue with the video visit. We ask that you call the office to cancel or reschedule the appointment just as you would do if your child had an in-person appointment.
- If you plan to use a smartphone or tablet, please download the free Zoom app through the App Store or Google Play. If using a web browser on your computer, no download is required.
- You will receive an appointment invitation via email with instructions for accessing your child’s video appointment.
- When you and your child are ready to begin the video appointment, please click “Join Zoom Meeting” from within the email.
- If prompted, please enter the meeting ID provided in the email invitation./li>
- Test your device or computer 24 hours before your appointment. Contact us if you have any questions.
- Use a hardwire connection, not Wi-Fi, when possible.
- Adjust the camera to your eye/forehead level.
- Sit in a quiet, private room with no distractions.
- The light source should be directed toward your face. Do not sit with a window behind you.
- Maintain eye contact.
- Speak clearly with normal tone and volume.
- If you have problems hearing or seeing the provider, let them know.
- Pediatrics Video Visits Brochure
- Don't Wait to Get the Care You Need - Video Visits are Available
- The Doctor Is In: Find out how you can see your doctor from home
- Got Security Concerns About Connecting With Your Doctor via Video? We Have Answers
If you have questions about your appointment, please contact your provider's office. If you need technical assistance with your video visit, please call our Patient Technology Helpline at (802) 847-1830.