Strategic Planning and Decision Making

In 2012, led by President and CEO John Brumsted, M.D., with input from leaders throughout the organization, UVM Medical Center developed a three-year strategic plan for the years 2013-2016. The plan identifies three strategic areas of focus: High Reliability, Developing an Integrated Delivery System and Our People. 

In creating this plan, the UVM Medical Center looked at initiatives that are specific to the UVM Medical Center and also important to developing an integrated delivery system with its affiliates through The University of Vermont Health Network: UVM Health Network – Central Vermont Medical Center in Berlin, Vermont, UVM Health Network – Champlain Valley Physicians Hospital and UVM Health Network – Elizabethtown Community Hospital in northern New York. These initiatives apply to the UVM Medical Center.

Teams of employees have been formed to work on each initiative, develop measures for success and report quarterly on progress.

High Reliability

The UVM Medical Center is focusing on critical clinical and operational processes for improvement and determining when and where to incorporate these areas into our Integrated Delivery System. Innovation, quality control and cost control are the foundation of high reliability and provide the surest path toward safe, high-quality health care, every single time. The UVM Medical Center is working towards those qualities every day, in every facet of the organization.

Developing an Integrated Delivery System

As part of the UVM Health Network, UVM Medical Center – along with UVM Health Network – Central Vermont Medical Center, UVM Health Network – Champlain Valley Physicians Hospital and UVM Health Network – Elizabethtown Community Hospital – is moving toward clinical and operational integration and physician alignment. We are developing a comprehensive strategy to support physician and clinical integration. We are also developing a strategy to have a single information technology platform for the system. 

We have completed the development of a single brand strategy for the UVM Health Network. We continue to review potential new affiliations and how to align our academic and research strategies with clinical and business strategies. We are also working with our partners at Dartmouth-Hitchcock Health and an extensive network of providers across the state, including every Vermont hospital, to improve the overall health of a significant number of Vermont’s Medicare beneficiaries through our accountable care organization, OneCare Vermont, which is now participating in shared savings programs for Medicare, Medicaid and commercial insurance plans sold through Vermont Health Connect. 

Our People

UVM Medical Center’s people – our staff, physicians and volunteers – are the heart of our organization. We are committed to a work environment where all feel valued and engaged, and where we continue to develop and grow as professionals. Our employees are an exceptional group who exemplify our culture of ONE by being passionate and positive individuals. They are devoted to our patients, their families and each other, and they contribute each and every day to our mission of patient care, teaching and research.

For more information or a copy of UVM Medical Center’s strategic initiatives, contact Diana Scalise, Senior Vice President of Planning and Business Development, at 802-847-3964.


Openness and Communications Initiatives

Employee Communication 

Employee Engagement Survey 

In the fall of 2013, UVM Medical Center employees participated in their second employee engagement survey to measure employees’ sense of commitment and contribution to the organization.  It’s important to note that in 2011 we moved from a “satisfaction” survey to one focused more on “engagement.”  We continue to see improvements in almost all of our measures and a high rate of participation.  

We understand that employee engagement is primarily driven through leadership.  Our approach seeks to create organizational value from each individual leader’s strengths.  The “GIVE and TAKE” approach promotes the sharing of ideas and practices (strengths) across our leadership team.  This is done through a series of ONEtalks and facilitated sessions focused on specific engagement dimensions.

ONE

ONE is UVM Medical Center’s monthly employee newsletter. The purpose of this publication, which is distributed electronically, is to keep staff members informed about major initiatives and events by showcasing the work of the people who are responsible for the patient care experience.  Each issue features profiles of staff members and the good work that they are doing throughout the organization, as well as any noteworthy programs and people from across the network.

Town Hall Meeting with President

UVM Medical Center’s president, Eileen Whalen, MHA, RN, has been hosting a number of town hall meetings throughout the year. These meetings take place at different locations across the organization and allow staff who may not work with Eileen regularly the chance to get to know their president. The sessions allow Eileen the opportunity to share her overall vision for the organization and the year’s strategic initiatives. The goal of these town hall meetings is to create a two-way conversation between staff and executive leadership and to keep employees aware of what is going on in the organization.

Discussion Points

Discussion Points is a monthly publication distributed electronically to leaders at UVM Medical Center that communicates key points about major organizational topics. Our goal for this publication is to strengthen the relationship between leaders and staff by encouraging dialogue about organizational initiatives and programs. 

Intranet

The UVM Medical Center intranet serves as a go-to source for information regarding the organization. The home page features organizational highlights to update staff about important events and information, as well as quick links to frequently visited pages within the intranet. The intranet provides employees with a go-to source for directories, HR forms, payroll information, training materials and more. Each department also has their own intranet page where they make pertinent information and resources available to staff.

Social Media

UVM Medical Center engages with our community and shares important public health information using multiple social media platforms. The purpose of this is to provide valuable medical, health and wellness information to our audience in order to improve overall public and population health. Social media creates an open dialogue between the community and the organization where the public may ask questions or make comments on the care they have received. The UVM Medical Center’s blog provides a space where we can feature expert articles written by our providers on a range of health and medical-related topics that would be of interest to internal and external audiences. 

FACES

FACES is a premier employee recognition program used to honor some of the extraordinary staff, physicians and leaders within the organization. Every year a select group of roughly 40 employees are named as the FACES of that year. These employees were identified based on their reputations as having passion for what they do, being devoted to the patient experience, exemplifying interconnectedness to their peers and other departments and bringing a spirit of joy to whatever job they perform. Posters of recipients of this program are publicly displayed throughout the medical center.

Internal Communications Review Committee

The Internal Communications Review Committee is a team of staff members from across the organization that meets quarterly to share insights and suggestions for improvements for our internal communications vehicles. Topics that are discussed among the committee include publications, email strategies and communication of information regarding health care reform. The group consists of a physician, a nurse, a quality consultant and representatives from Facilities and Employee Wellness. The agenda and meetings are coordinated and led by the Communications team.

Good Catch Award Encourages Employee Participation in Proactive Patient Safety Initiative

The UVM Medical Center maintains a robust, proactive patient safety program. A few key elements of this program include use of UVM Medical Center’s electronic event reporting system, which offers an easily accessible electronic system for employees and physicians to report patient-safety and quality issues or concerns.  In an effort to reinforce proactive risk reduction and our positive culture of safety, the Jeffords Institute for Quality's Patient Safety department introduced the Good Catch program several years ago.

This program encourages, recognizes and rewards the identification and reporting of potential or “near miss” events, which allows the organization to investigate potential systems issues and implement system improvements that enhance quality and patient safety before a patient is impacted. Each month, the Patient Safety department reviews all event reports submitted and chooses one to receive the award for that month. Award-winning reports must meet specific Good Catch criteria, which include identifying a significant systems or patient safety issue, being a near miss or potential event, identifying an issue that affects more than one department and being reported by a staff member or physician.

The person who identified and reported the chosen issue is recognized with the Good Catch award for the month by members of the UVM Medical Center leadership team.  For more information, call the James M. Jeffords Institute for Quality and Operational Effectiveness at 802-847-2468.

Other Openness Initiatives

Call Someone Now Service for Patients and Families

In May 2009, UVM Medical Center began offering inpatients and families the Call Someone Now Service, a direct line to call for urgent help during a hospital stay. This service is an important component in UVM Medical Center’s ongoing efforts to enhance the support and communication offered to our patients and their families. Patients and family can dial "One-NOW" (1669) from the bedside phone when they see a noticeable change in the patient’s medical condition and they want to have a member of the health care team address their urgent concern. The call is answered and a dedicated One-NOW response team is sent to the bedside.

Speak Up Campaign

Since 2007, UVM Medical Center has participated in a nationwide campaign called Speak Up, which encourages patients to participate in their health care and helps to improve the safety of their care. The campaign urges patients to take an active role in preventing health care errors by becoming active, involved and informed participants in their care. UVM Medical Center continues to promote Speak Up in its patient guide and in posters across the organization. For more information, call the Jeffords Institute for Quality 802-847-2468.

Public Reporting of Quality Data

In February 2006, as part of its commitment to service excellence, UVM Medical Center launched a Quality of Care section on its public website that provides detailed information about how we perform on quality-of-care measures. The website includes measures that are publicly available in UVM Medical Center’s Act 53 Quality Report, as well as additional quality measures for birthing, cardiology, general surgery, heart surgery, obstetrics and gynecology, orthopedics, neurology, pneumonia care, pediatrics at The University of Vermont Children's Hospital and nursing. Each section includes data on clinical information, length of stay, patient satisfaction, and numbers of cases seen (volume). For more information, call the Jeffords Institute at 802-847-2468.

Public Reporting of Financial Data

The UVM Medical Center began making its quarterly financial information public with the release of the first-quarter results for FY 2003 in February 2003. The audited financial statements for FY 2005 through FY 2010, as well as the quarterly results for FY 2009 through the first quarter of FY 2013 are currently available on the UVM Medical Center website. 


Regional Planning Efforts

The UVM Medical Center, in partnership with the Champlain Initiative, the Regional Planning Commission and the Greater Burlington Industrial Corporation, is participating in an interdisciplinary planning effort designed to build connections among planning efforts at organizations in different fields throughout the region. For more information about this effort, contact Diana Scalise, Vice President of Planning and Business Development at 802-847-3964. 

The Mental Health Program Quality Committeestrong

This committee meets monthly and is open to the public. It includes representatives of a broad range of mental health advocacy groups, representatives of the Vermont Department of Mental Health, members of the public, health care providers, consumers and family members. For more information, contact Laurie Samson, Department of Psychiatry, at 802-847-2124.

UVM Medical Center Neighborhood Task Force

In 1999, as part of a Memorandum of Understanding and Agreement between the City of Burlington and UVM Medical Center, UVM Medical Center established a task force to address parking and traffic related to the construction of UVM Medical Center’s Ambulatory Care Center. 

The task force continues today and has remained active, although its name was changed in 2009 from the Ward 1 Parking and Traffic Task Force to reflect the broadening of issues it reviews. It consists of representatives from the Ward 1 Neighborhood Planning Assembly and UVM Medical Center. The work of the task force guides UVM Medical Center's strategic planning and decision-making concerning parking and traffic, as well as planning, zoning, permitting and issues of general concern to our neighbors on the Main Campus. For more information, contact the Office of Government & Community Relations at 802-847-5103.

The University of Vermont Children's Hospital Community Advisory Council

The University of Vermont Children's Hospital Community Advisory Council is a group of representatives from non-profits, businesses, the education sector, social services, children's services, state agencies and the Vermont Legislature, along with parents in the community and physicians, nurses and staff from UVM Children's Hospital. The group began meeting in January 2004 and meets on a quarterly basis. Council members are asked to serve as consultants in the strategic planning of new initiatives for UVM Children's Hospital; to provide input from the community so that UVM Children's Hospital meets the needs of those it serves; to review the progress of ongoing clinical, educational, research and financial developments designed to improve care of children in the community; and to be ambassadors on an ongoing basis for the work of UVM Children's Hospital by helping to define our goals and objectives for each fiscal/academic year. For more information, contact Sue Victory, senior administrative coordinator, UVM Children's Hospital, at 802-656-3243.

Center on Aging Community Advisory Council

The Center on Aging Community Advisory Council is beginning its 6th year of service to Elder Care Services at UVM Medical Center. Today’s council includes representatives from elderly housing; mental health; the Commissioner of the Department of Disabilities, Aging and Independent Living; and home health. The council also has representation from researchers at the University of Vermont, and two community advocates.  The council works with Elder Care Services to help prioritize elder care issues in the community and state and develop strategies to address them. 

Collaboration with Other Hospitals, Health Systems and Agencies

The UVM Medical Center is actively engaged with hospitals, health systems and agencies in Vermont, as well as in areas of New York and New Hampshire, to ensure that its strategic plan responds to the needs of people in outlying communities as appropriately as possible. It is also engaged in collaborative efforts to improve health care services and technology throughout the state. Examples of these efforts include:

  • Establishment of outreach clinics throughout Vermont and northern New York to ensure access to specialty services in local communities as appropriate and as requested. UVM Medical Center’s health care professionals are currently involved in more than 100 outreach programs, clinics or services. Examples of such services include clinics in cardiology, radiation oncology, rheumatology, urology perinatal outreach and teletrauma. In addition, UVM Medical Center specialists work with local community hospitals and physicians to help them provide programs that benefit the people of their community. 
  • Laboratory Outreach Services. UVM Medical Center’s laboratory has had an extensive outreach program for more than 25 years and currently serves as the reference laboratory for all of the hospitals in Vermont. In addition, UVM Medical Center is a founding member and serves as the reference laboratory for the Northeast Clinical Laboratory Alliance (NECLA) – a group of hospitals in Vermont. NECLA was formed in 1996. UVM Medical Center’s laboratory provides advanced testing to many other hospitals in the region.
  • Ensuring appropriate access to critical care transport services through Critical Care Transport, a wholly-owned subsidiary that owns and operates ambulances in Vermont and northern New York. Critical Care Transport is based in Burlington, and also has an ambulance stationed at Alice Hyde Medical Center in Malone, NY, and UVM Health Network – Central Vermont Medical Center in Berlin, VT, to ensure appropriate access to this service for people in those regions.
  • Participating in the Vermont Program for Quality in Health Care (VPQHC). VPQHC is a private nonprofit corporation focused on statewide health care quality initiatives. UVM Medical Center’s Vice President for Quality serves on its board of directors, and numerous UVM Medical Center physicians and nurses actively participate in VPQHC projects.
  • Coordination of Care – UVM Medical Center works routinely with other hospitals in providing Telemedicine services to support care from UVM Medical Center specialists to other hospitals. In addition, UVM Medical Center has worked with neighboring hospitals to facilitate the transfer of images to UVM Medical Center specialists, which enhances the ability to care for patients locally whenever possible. UVM Medical Center also participates in the statewide STEMI program, which facilitates timely transports of certain types of heart-attack patients to UVM Medical Center for services they can get only at our academic medical center.
  • Participating in the Vermont Association of Hospitals and Health Systems, a statewide network of health systems that promotes collaboration among health care organizations, and the Vermont Medical Society, to influence political, economic, social and regulatory issues facing health care providers in the state, with the goal of improving the delivery of health care to Vermonters.

Activities Available for Public Participation

Meetings

Board of Trustees Meetings

Board meetings include a public session in which the public is given an opportunity to comment on matters relating to UVM Medical Center’s operations. All business that involves neither confidential nor proprietary information is conducted in the public sessions of these meetings. The Board meets quarterly in March, June, September and December.

Volunteering

Volunteer Opportunities

There are numerous opportunities to volunteer at UVM Medical Center through our Volunteer Services Department. More than 730 active volunteers donate over 94,000 hours of service every year. Volunteers assist hospital personnel by providing supplemental services that contribute to quality patient care. 

Volunteers work in many different areas, including:

  • Art from the Heart: Assist with art sessions for children on the Pediatric Unit
  • Cardiac Rehab: Visit and provide support to cardiac inpatients who may be facing cardiac surgery
  • Emergency Department Waiting Room: Serve as a liaison between staff, family and patients
  • FAVORS Program: Provides a range of personalized services to patients
  • Falls Prevention: Work with a multidisciplinary team to decrease the incidence of patient falls in the hospital
  • Footnoters: Provide foot care to the elderly or provide clerical assistance to register clinic participants
  •  Gift Shop: Assist customers, manage sales, stock items and maintain an orderly atmosphere in a busy retail environment
  • Guides: Assist patients to and from the Main Campus Lobby for appointments and procedures
  • Hematology/Oncology Support: Assist cancer patients in the waiting area and the chemotherapy infusion bay
  • Hospital Elder Life Program: Provide support, companionship and information for patients
  • Information Desk: Greet the public, answer the phone and direct patients and visitors to appropriate areas. Need computer skills to locate patients and outpatient appointment sites.
  • Infection Management: Assist with data collection and entry regarding hand washing
  • Mascot: Appear as our UVM Children’s Hospital mascot, Monty the Moose, at special functions and events
  • No One Dies Alone: No One Dies Alone volunteers work with the Palliative Care department to provide companionship to dying patients who might otherwise be alone
  • Patient Relations Ambassador: Assist Patient and Family Advocacy by visiting new patients and providing information to meet their needs as UVM Medical Center patients
  • Patient Support Services: Assist staff in transport of small equipment and communiqués throughout the facility
  • Pediatrics: Participate in Child Life play program by involving pediatric patients in play activities. Training provided by Child Life Specialists
  • Replays-Quality Resale Shop: Assist with retail sales, operate cash register and sort donations. Profits support patient services via the UVM Medical Center Auxiliary. Located on Dorset Street in South Burlington.
  • Ronald McDonald Family Room: Greet and explain Family Room services to parents of pediatric patients in the Ronald McDonald Family Room. Located on the pediatric unit of the hospital.
  • Sewing/Knitting at Home: Various sewing projects to be done at home for our Pediatric Department, Emergency Department, Palliative Care Department and Breast Care Center
  • Spiritual Care: Volunteers provide various services to meet the spiritual needs of our patients
  • Surgical Intensive Care Unit (SICU)/Medical Intensive Care Unit (MICU) Liaison: Assist staff by supporting families of patients who are in the SICU/MICU waiting areas. Act as a liaison between families and staff.
  • Taylor Hospitality Room: Welcome families of Intensive Care Unit patients to the Taylor Family Hospitality Room for respite, comfort and support. Room offers coffee, snacks, a computer, flat-screen TV, recliners and shower facilities.

More information about these and other volunteer opportunities, including how to apply to become a volunteer, is available through UVM Medical Center’s website. For more information, call Volunteer Services at 802-847-3536.

The University of Vermont Medical Center Auxiliary

The University of Vermont Medical Center Auxiliary is a group of more than 200 community members who support the mission of the UVM Medical Center through financial contributions and by providing services for patients, their families and staff. The Auxiliary administers a variety of programs and entities that support UVM Medical Center, including the UVM Medical Center Gift Shop, Replays Resale Shop, a baby car-seat program and special events that fund health care initiatives and services across the organization.  The Auxiliary provides ongoing support to a variety of programs and services, including the FAVORS Room Service Program for inpatients and the Taylor Family Hospitality Room. The Auxiliary welcomes new members. For more information, call Volunteer Services at 802-847-3536. 

Health Education

Frymoyer Community Health Resource Center

The Frymoyer Community Health Resource Center, located in the Main Lobby of the Main Campus of UVM Medical Center in Burlington, is a health library and resource center providing free service for patients and families and members of the public. The center serves approximately 9,000 people annually. Services provided include Internet access, books, magazines, periodicals and experienced staff to assist with health information searches and identifying local resources. It is open 9 am to 5:30 pm Monday through Thursday and 9 am to 5 pm on Fridays. The center can be reached by calling 802-847-8821 or by email at resourcecenter@uvmhealth.org.

Wellness E-Newsletter

In the spring of 2012, UVM Medical Center produced the first issue of HealthSource, UVM Medical Center’s wellness e-newsletter. The newsletter, distributed three times a year to UVM Medical Center patients and other subscribers, offers expert advice on everything from exercise and nutrition to relaxation and memory, as well as helpful online resources for healthy living.   For more information, call the Office of Marketing and Communications at 802-847-2886 or visit HealthSource online.

Dana Medical Library

Located in the Medical Education Center that links UVM Medical Center and the University of Vermont College of Medicine, the Dana Medical Library is a resource for students, faculty, clinical staff and community members. Patrons keep up-to-date on the latest research with a new journal browsing area and leading electronic resources. Professional health science librarians are available to support research. The library can be reached at 802-656-2201 or visit http://library.uvm.edu/dana.

Community Medical School

Community Medical School is a series of free medical lectures by UVM Medical Center physicians and researchers held over the course of two semesters each year. The series provides information on the latest science and research in the field of medicine and is presented in an easy-to-understand format. It is extremely popular, regularly drawing 100 to 200 people per session. Call 802-847-2886 for more information, or visit www.med.uvm.edu/cms.

The HealthSource Community Education Series

HealthSource Community Education series is offered three times a year to the community. Classes are free and include topics such as baby care basics, stress management, organic gardening, senior strength, heart health, cooking instruction and many more. For more information, call the Office of Community Health Improvement at 802-847-2278, or visit this web page.

Eleanor B. Daniels Lecture Series

The Eleanor B. Daniels Fund was created in honor of Eleanor Daniels, a beloved artist, mother and teacher. Its mission is to provide women's health education, research and development efforts for gynecologic malignancies and other women's health topics and was founded through The Division of Gynecologic Oncology at UVM Medical Center. The Eleanor B. Daniels Fund hosts free educational programs for the public each fall and spring. For more information, call 802-434-3979, email sdaniels2@cs.com or visit www.ebdfund.org.

The University of Vermont Children’s Hospital Programs

The UVM Children’s Hospital, a full-service hospital within a hospital, shares health information with children and families and sponsors fun activities for kids at public events throughout the year. Monty the Moose, the mascot of UVM Children's Hospital, also attends many public events to meet and greet children and parents. For more information about UVM Children's Hospital activities, contact Sue Victory, senior administrative coordinator, UVM Children's Hospital, at 802-656-3243 or by email at susan.victory@uvm.edu.

Other Programs and Conferences

UVM Medical Center participates in and sponsors a wide range of educational conferences and health and safety awareness programs throughout the area. In addition, UVM Medical Center sponsors community events, which in the past year included special events held by health-related organizations, such as the American Heart Association's Go Red for Women Luncheon, the Vermont City Marathon, and many others. For more information, contact the Office of Marketing and Communications at 802-847-2886.

Radio and Television Programs

UVM Medical Center sponsors health education and information programs on local television and radio stations on a regular basis. These programs include:

  • HealthSource - a bi-weekly consumer health information radio program that airs on Sundays as follows: WIZN 106.7 FM @ 7:30 am; WBTZ  99.9 FM @ 7:30 am;
    WJOY  1230 AM @ 8:30 am; WKOL 105.1 FM @ 9:30 pm;  WOKO  98.9 FM @ 9:30 pm
  • First with Kids - a weekly program featuring The University of Vermont Children's Hospital Chief of Pediatrics Lewis First, M.D., that airs on WPTZ Channel 5 and on WOKO 98.9 FM, and is published in weekly newspapers throughout Vermont and northern New York. The show airs on Channel 5 during their 5 pm Monday broadcasts and between 5:15-5:35 am and 6:15-6:35 am Tuesdays. It airs on WOKO at 7:50 am Tuesdays, 11:50 am Thursdays, and 11:50 am Sundays. For more information about these programs, contact the Office of Marketing and Communications at (802) 847-2886, or visit UVM Medical Center’s website.

Free and Low-Cost Health and Wellness Care

The UVM Medical Center offers free and low-cost health screenings and prevention and wellness programs to the public on a regular basis.  Some of these screenings are held annually; others are offered periodically. These include:

  • Biometric screenings, blood pressure screenings, skin cancer screening, and flu shot clinics. Contact Craig Stevens, Wellness Health Coach at 802-847-6544 or craig.stevens@uvmhealth.org.
  • Free monthly blood pressure screenings. Contact Martha McAuliffe at Community Health Improvement at 802-847-2278 or martha.mcauliffe@uvmhealth.org. Offerings vary, call for information.
  • Cholesterol screenings (at a cost of $18-$21) Offered by Community Health Improvement through the HealthSource Community series. Call for registration and offering information.  802-847-2278.
  • Free foot care for seniors and people with disabilities through the Footnoters program. Contact Martha McAuliffe, RN, Community Health Improvement, at 802-847-2278.
  • Self-Management Programs.  Free, evidence-based self-management programs offered by Community Health Improvement empower people living with chronic conditions to successfully manage their own health and become more active partners with their healthcare team to remain healthier, avoid hospitalizations and stay engaged with their families, work and communities. Workshops are offered on: chronic conditions, diabetes, chronic pain, ongoing mental health challenges and falls risk reduction. For more information, contact Robyn Skiff at 802-847-5468.

Memory Screenings

The Clinical Neuroscience Research Unit offers free memory screenings to the community on "Memory Mondays," the 1st and 3rd Mondays of each month. The unit also provides memory screening over the phone. For more information, call Sally Ross Nolan at (802) 847-9488, or visit http://www.uvm.edu/~cnru.

Breastfeeding and Birthing From Within Classes

The Claire M. Lintilhac Nurse Midwifery Service at UVM Medical Center offers breastfeeding classes that are open to the public. The breastfeeding classes are held at the Nurse Midwifery Service's Williston office, 353 Blair Park Road in Williston. The Birthing From Within childbirth class series is held four times a year. The sessions alternate between the Williston site and the Midwifery Service's Burlington location at the Obstetrics Outpatient Clinic on the Main Campus of UVM Medical Center in Burlington. For more information, call 802-847-2237 or 802-847-1245.

Health Assistance Program

The Health Assistance Program (HAP) at UVM Medical Center works to help people in our service area that are uninsured or underinsured navigate the health care system and to obtain services, medications, dental care and eyeglasses to improve or maintain their health. We work with each client individually helping to complete applications for health insurance through State-sponsored programs.  We can help obtain prescribed medications through insurance, indigent medication programs or through our own pharmacies with the affordable meds program at little or no cost to the client.  HAP also provides assistance with other community services.  To reach the Health Assistance Program, call 802-847-6984.

Employer Health Management

Through its Employer Health Management program, UVM Medical Center offers wellness and health promotion services for large and small businesses throughout Vermont. The program is designed to help businesses plan effective, targeted programs for employees and dependents that result in measurable improvements in financial and health outcomes. For more information about biometric screening and health promotion programs, call Community Health Improvement at 802-847-6540.

Tobacco Cessation

UVM Medical Center’s Community Health Improvement Wellness and Self Management Programs offer ongoing groups and workshops in tobacco cessation for individuals and worksites. For more information about tobacco cessation classes, call Community Health Improvement at 802-847-2278 or email wellness@uvmhealth.org.

Falls and Fires Program

This program educates elderly and disabled residents about the risk of falls and fires in their homes, and helps prevent these events. It provides home safety assessments and home modifications for people who are financially eligible. For more information, call Community Health Improvement at 802-847-2278.

Pediatric Outreach

UVM Medical Center strives to keep all families safe and healthy through a variety of programs and partnerships including Safe Kids Vermont, Child Passenger Safety, poison prevention, and the Early Hearing Detection and Intervention program.

Support Groups

UVM Medical Center facilitates a large number of support groups for patients and families. For more information, call the Frymoyer Community Health Resource Center at 802-847-8821 or visit the web page.

For more information about these or other programs, contact Community Health Improvement at 802-847-2278.


Community Involvement

Community Activities and Surveys

UVM Medical Center has been conducting periodic community health assessments for more than 15 years. Under the Affordable Care Act, all hospitals must complete a Community Health Needs Assessment (CHNA) every three years. The purpose of the CHNA is to establish priorities for improving health, developing effective interventions and evaluating programs and policies.  The next assessment will be published in May 2016.

For information about this process, call Community Health Improvement, 802-847-2278.

Community Leader Interviews

As part of UVM Medical Center’s 2013 community health assessment, seventeen community leaders were interviewed. Leaders were asked to share their vision of a healthy community, as well as their opinions on unmet health needs, pressing health issues and improvements that could be done to improve the quality of life for residents.  Information gathered from this work informed UVM Medical Center’s community needs survey. 

Community Partnerships & Grant Giving

UVM Medical Center has forged partnerships with numerous organizations, including nonprofits, businesses, educational institutions and public agencies to improve the health of the community. UVM Medical Center funds a variety of community organizations and programs that further our community benefit work and align with identified community health needs. One of these partnerships is with the Howard Center’s Street Outreach Program, which places social workers in the downtown Burlington area to assist those with mental health, substance abuse, homelessness and unmet social service needs.  The program has been tremendously successful and has now been replicated in Portland, Maine. 
UVM Medical Center’s Community Health Investment Committee oversees the Community Benefit Fund. The Committee is the successor to the previous Community Benefit Advisory Group, which was comprised exclusively of UVM Medical Center staff. The Community Health Investment Committee now includes six members from across the organization, six members from the community-based Vermont Health Foundation, and is chaired by UVM Medical Center’s Chief Medical Officer. The committee grants funds to programs that align with one of the five identified priorities from the 2013 community health needs assessment.

Community Rounds

Community Rounds is a program designed to give community leaders an inside look at our academic medical center. Community leaders from Vermont and northern New York are invited to participate in an intensive two-day program that includes rotations in different clinical areas – including primary care, emergency care, specialty care and surgical care – as well as a grounding in medical and nursing education and research. For more information about Community Rounds, contact the Office of Government and Community Relations at 802-847-5103.

Medical Education and Research

With the University of Vermont College of Medicine and College of Nursing and Health Sciences, the UVM Medical Center makes up one of 141 academic medical centers in the country, with a joint mission of patient care, education, research and service to the community. A wide range of programs related to medical and nursing education and biomedical research are open to the public on a regular basis. These include:

Clinical Trials 

Members of the public have the opportunity to participate in a wide range of clinical trials at UVM Medical Center and the University of Vermont, which seek to determine new therapies. Studies on heart disease, diabetes, cancer, asthma, depression, memory loss and addiction are just a few examples of the offerings. For more information, call the Office of Clinical Trials Research at 802-656-8990, or visit www.uvm.edu/medicine/clinicaltrials.

Studies at the Clinical Neuroscience Research Unit

The Clinical Neuroscience Research Unit conducts research in cognition and behavior after menopause, memory loss, chronic pain, Parkinson’s disease, ADHD and other areas. For more information about these studies, visit http://www.uvm.edu/medicine/cnru.

MedQuest Health Care Careers Exploration Program

MedQuest is a college campus-based health careers exploration program for Vermont high school students. Attendees live in a dormitory and have a variety of didactic and shadowing experiences during one of six week-long sessions. Staffed by University of Vermont medical students and hosted by three regional Vermont Area Health Education Centers (AHEC) throughout the state, the MedQuest program allows students to explore health careers by shadowing providers at UVM Medical Center and other area medical centers and offices, as well as through lab visits and discussions. For more information, call the AHEC Program Office at 802-656-2179, or visit www.uvm.edu/medicine/ahec

Medical Education Project

In partnership with the University of Vermont College of Medicine, Vermont Family Network (VFN) matches medical students in their third-year pediatric rotation with a host family that has a child with special health needs for a two-hour home visit. The students' orientation class and reflection discussions focus on the practice of family-centered care. The Medical Education Project is one of three VFN Family Faculty programs that teach family-centered care to future healthcare providers and educators through family stories. In 2014, approximately 35 families taught family-centered care to 80 future physicians from UVM. VFN promotes better health, education and well-being for all children and families, with a focus on children and young adults with special needs.

In addition to the Medical Education Project, VFN Family Faculty program collaborations with UVM also include:

  • Professionalism, Communication, Reflection (PCR) Course -A parent of a child with special health needs speaks to each PCR group of eight first-year medical students and their faculty mentor. The parent introduces the concept of family-centered care through sharing his or her family’s experience having a special needs child and their perspectives on health care.
  • Parent Panels - Parents can participate on panels of three family members presenting their experiences to undergraduate and graduate classes at UVM in Education and Health Sciences (nursing, PT, communications) courses. Each parent speaks for 20 minutes, taking questions at the end.

For more information about these programs, call Vermont Family Network at 800-800-4005 or 802-876-5313, or visit their website at www.vermontfamilynetwork.org.

Students of Medicine Involved in Local Education – Doctors Ought to Care (SMILE-DOC) Student Interest Group

First- and second-year medical students participate in this student interest group, which visits local elementary schools to teach 3rd- through 5th-grade students about the anatomy and physiology of the human body. Working in groups of four to six, the students visit their assigned classroom approximately four times per semester for 1 ½ hours each session. For more information about this program, call the University of Vermont College of Medicine Student Affairs Office at 802-656-2150.

Standardized Patient Program

Members of the community are hired and trained to act as a patient with a specific health history and evaluate medical students' examination and communication skills at the Clinical Simulation Laboratory at the University of Vermont. For more information about this program, visit http://www.uvm.edu/medicine/simlab or contact Cate Nicholas, MS, PA, EdD, director of education and operations, at cate.nicholas@med.uvm.edu.

Schweitzer Fellows Program

Each year, several University of Vermont College of Medicine students are awarded prestigious Schweitzer fellowships, working in partnership with community-based organizations to identify an unmet health need and then implement and carry out a year-long, 200-hour service project designed to have a demonstrable impact on that need. In addition, their activities often include sponsoring a health-related lecture or event. For more information about this program, visit the NH/VT Schweitzer Fellows website at http://www.schweitzerfellowship.org/chapters/nhvt.

AHEC Nursing Workforce, Research, Planning and Development Highlights

AHEC conducts and analyses workforce surveys and offers a number of programs related to Vermont nursing workforce:  leadership in Vermont’s workforce development efforts such as the Governor’s Health Care Workforce Work Group, inter-professional practice education, and contributions to planning statewide conferences such as the Geriatrics Conference, are among the functions of this initiative.

To view the 2014 Nursing Data Dashboard, go to: https://www.uvm.edu/medicine/ahec/documents/2014NursingDataDashboard.pdf

For additional reports about Vermont’s primary care practitioner and nurse workforce, visit:  www.vtahec.org.

Information for those exploring health care careers, including nursing, is available at www.vthealthcareers.org.

More Information about Public Activities

For more information about public activities at UVM Medical Center, contact Marketing & Communications or Community Health Improvement.


The offices can be contacted at the following:

The University of Vermont Medical Center
Marketing & Communications
1 South Prospect Street – 453OH4
Burlington VT 05401
Phone: 802-847-2886
Fax: 802-847-5540

The University of Vermont Medical Center
Community Health Improvement
128 Lakeside Avenue – 324SA1
Suite 106
Burlington, VT 05401
Phone: 802-847-2278
Fax: 802-847-6545

Information about public events is also regularly posted on the home page of the UVM Medical Center Web site or in the Community Health Improvement section of the site.

For information about obtaining a copy of The University of Vermont Medical Center Annual Report, contact Marketing & Communications at the following:

The University of Vermont Medical Center
Marketing & Communications
1 South Prospect Street – 453OH4
Burlington, VT 05401
Phone: 802-847-2886
Fax: 802-847-5540

The annual report also can be found on the The University of Vermont Medical Center Web site.