While our temporary restriction of visitors remains in place, you may have one support person accompany you for a scheduled procedure, whether inpatient or outpatient. For all other appointments, you must attend them alone, without accompaniment. Attending an appointment alone can be uncomfortable. We hope this information helps you to know we’re here to support you as you come back for your care. Please let a staff member know if we can do anything to help make your visit more comfortable.
- Share Your Concerns with Us: If you’re feeling uncomfortable, nervous or stressed before or during your visit, please let your provider or a staff member know. Medical appointments can cause anxiety, but these feelings of unease may be greater now. Rest assured, we’re here to help.
- Know Where You’re Going: If you’re going to a UVM Medical Center department for the first time, review our hospital maps to familiarize yourself with the location. You can also call us for help with directions. Once you arrive, ask any staff member for help or stop at our information desks, located at the Level 2 garage entrance or in the Level 3 lobby.
- Review Provided Instructions Before You Arrive: In some cases, you will receive detailed instructions about your appointment or procedure ahead of time. This may include information such as eating or drinking specifications or restrictions, taking or pausing medication, pre-procedure hygiene, coordinating a driver, or pre-procedure COVID-19 testing. Some instructions may direct you to wait in your car and call your provider upon arrival. This is being done to help support social distancing and traffic flow in our facilities.
- Bring Your Phone or Device, Fully Charged: Make sure your phone or device is fully charged and bring a charger along if you anticipate a lengthy wait. Free WiFi is available. Ask any staff member for assistance if you have difficulty accessing the internet. And, if you plan to use audio, please use your earpieces or headphones to respect the quiet needs of other patients and staff.
- Bring Things You Enjoy: Have your favorite music, TV show, podcast or game downloaded to your device to pass the time – don’t forget your earpieces or headphones, please – particularly if your appointment may be lengthy. Books, magazines or quiet handheld hobbies, like knitting, are also great for relaxing while you wait. To support safety measures, we have temporarily removed magazines and newspapers from our waiting rooms.
- Plan for Necessary Food, Drink or Necessities: Currently, the Garden Atrium Café and the Gift Shop are closed. While eating and drinking is not permitted in certain waiting rooms to help support patients who are fasting, you may purchase food and drink while at Main Campus from our Café Express on Level 2, Harvest Café on Level 1 or Main Street Café on Level 3. Please note that hours of operation may be limited. Where seated dining is available, seating has been adjusted to support social distancing.
- Be Ready for Questions, Answers and Notes: Before your appointment, write down any questions you have for your provider or things you’d like them to know about your health. Take notes during your discussion with your provider, whether on paper or your electronic device, so you can refer back to them once home. You may also receive information about your treatment, medicines or follow-up appointments. If you will need an interpreter at your appointment, please contact your provider’s office ahead of time so they can make necessary arrangements.
- Connect with Your Family Virtually: If you’d like a family member or friend to join you by phone for your appointment, please have their phone number handy and let your provider know.
- Visiting the Pharmacy: Our pharmacies are open. Please support safe physical distancing of at least 6 feet from other patients and our staff. For ongoing needs, mail order prescriptions can be arranged in many cases. Please speak with a pharmacy team member, in person or by phone, to discuss your needs.