Language Access Services (Interpreting and Translation)

At the University of Vermont Medical Center, we know that clear communication is key to patient comfort and safety. We offer patients and families on-site interpreters in many languages. We also have telephone and video remote interpreters available 24 hours a day. With a few days' notice, we can translate UVM Medical Center documents for you. 

To request an interpreter, ask your provider's office to call Language Access Services at 802-847-5826, Monday – Friday, 8:00am - 4:30pm. (Weekends, nights and holidays, call 802-847-0000). 

We are committed to treating patients, family, visitors, and employees in a non-discriminatory manner. Learn about our non-discrimination notice.


Our Free Video Phone Service

We have a video phone available for Deaf patients, friends, family members and employees in the Frymoyer Community Health Resource Center at our Main Campus in Burlington, VT.

The videophone is free to use during Frymoyer’s regular hours, Monday - Friday, 8:30am - 5pm. If there is a Security officer at the information desk next to Frymoyer, you can access the video phone after 5pm – for urgent calls only.

Deaf ID Cards

Have you ever gone to the ER and worried about getting an interpreter? Watch the video below and learn how to get free Deaf ID Cards:

 

Interpreter Services at the UVM Medical Center

translation services podcast  

What are interpreter services vs translation services and how do patients get access to them? Find out the answers to these questions and more with Lynette Reep, Coordinator of Interpreter Services.