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The Health Assistance Program (HAP) at the University of Vermont Medical Center offers patient assistance, financial assistance, advocacy support, and other services.

Do you qualify? Call HAP at 802-847-6984 to get started.

We can:

  • Screen you for eligibility and financial assistance
  • Provide Assistance with enrollment in State and Federal programs
  • Refer you, when appropriate, to a Vermont Health Connect Navigator organization
  • Connect you to hospital programs that provide health care at a reduced cost or free
  • Provide you with resources to help pay for medications and/or medical supplies
  • Link you to additional community resources and health information

Call 802-847-6984, Monday - Friday, 8:30 am - 5 pm.

Additional Resources

Financial Assistance & Patient Assistance Program

Your ability to pay for services should not prevent you from receiving the medically necessary care you need. The UVM Medical Center has a financial patient assistance program in place to help you. If you qualify, your care may be available at a reduced cost or free.

  • All patients residing within the UVM Medical Center service area (state of Vermont; and Clinton, St. Lawrence, Essex, Franklin, Hamilton, Washington and Warren counties in New York State), receiving essential, medically necessary patient care services at the UVM Medical Center, are eligible to apply for financial assistance.
  • In addition to meeting resource guidelines, applicant's family income must be less than 400% Federal Poverty Level guidelines.
  • Uninsured Discount: The uninsured patient discount has no residency or income requirement. If the patient is uninsured (i.e. has no health care coverage benefits from commercial or government health care program), they qualify for a discount.

To apply for financial assistance or to make budget arrangements, please call Patient Financial Services: 802-847-8000, or toll-free 800-639-2719. You may also e-mail Hours are 8 am to 4:15 pm Monday - Friday.

Other Special Services for Patients

Sign and spoken language interpreters are available for people receiving care at the UVM Medical Center. For further information, call:

  • Case Management and Social Work: 802-847-5826, Monday - Friday, 8 am - 4:30 pm
  • The hospital operator to speak with the on-call social worker at 802-847-0000

Special Services Transportation Agency (SSTA) is a private, nonprofit organization that serves Chittenden County elder and disabled residents with transportation needs. Call SSTA at 802-878-1527.


  • The Office of Patient and Family Advocacy at the UVM Medical Center can help with concerns about delivery of care, 802-847-3500. Monday - Friday, 8 am - 4:30 pm
  • Chittenden County residents age 60 and over: Champlain Valley Agency on Aging, 802-865-0360
  • Outside Chittenden County: Senior Helpline, 1-800-642-5119
  • Health Care Ombudsman Program: Free statewide program to help Vermonters resolve problems and complaints with their health insurance. Call 802-863-2316 or toll-free at 1-800-917-7787

End of Life Care
Information on advance directives, advance care planning, and other decisions involving medical care choice near end of life, as well as expert pain and symptom control.

  • Palliative Care, 802-847-5156
  • The UVM Medical Center Clinical Ethics Consultation Service, 802-847-2000
  • The UVM Medical Center, Case Management and Social Work, 802-847-3553
  • Vermont Ethics Network, 802-828-2902. E-mail at

Information on equipment to assist with mobility can be obtained by calling the Agency of Aging & Disabilities, 802-241-2401.

Other Programs