The University of Vermont Medical Center is a patient-centered organization committed to treating all patients equitably, with dignity and respect regardless of the patient's healthcare insurance benefits or financial resources. For persons who have essential healthcare needs that are medically necessary and are uninsured, underinsured, ineligible for a government program or otherwise unable to pay, we have financial assistance programs in place, including discounted and free care. Your inability to pay for medical services should not prevent you from receiving the care you need.

Financial Assistance Program

For the uninsured patient, the UVM Medical Center offers a discount for medically necessary care. (Note: cosmetic, non-medically necessary services (e.g. IVF, sterilization reversals, etc.), case rate services, are examples of services not eligible for the discount.

The UVM Medical Center uninsured discount is for an uninsured patient who is not enrolled in a third-party health insurance plan. If single service provided is greater than $5,000 an additional prompt pay discount may be available. To receive the additional discount, payment in full is due at time of service.

To be considered for the UVM Medical Center Financial Assistance Program, complete the patient assistance application form and return it, along with the required supporting documentation, to:

The UVM Medical Center
P.O. Box 1810
Burlington, VT 05402-1810
Attn: Patient Assistance Program

If you have any questions regarding the UVM Medical Center Financial Assistance Program or your application status, contact customer service at 802-847-8000 or 800-639-2719 (toll-free) or via email at customerservice@uvmhealth.org.

Discounted Assistance Program (Free Care / Charity Care)

For patients who express financial hardship, the UVM Medical Center offers free or discounted assistance programs, sometimes referred to as charity care. Our program is based upon the Federal Poverty Level Guidelines (FPLG) and eligible patients must pass both an income and assets test to qualify. In addition:

  • Patients must live in our service area. They must be full time Vermont residents or residents living greater than 6 months in Vermont, or in the following New York counties: Clinton, Essex, Franklin, Washington, Hamilton, Warren or St. Lawrence.
  • Patients living outside of the service area would qualify for emergency care only.
  • Service must be medically necessary (e.g. Cosmetic, IVF, Sterilization reversals, are not eligible).
  • Patients who are eligible for government sponsored programs are required to apply for Medicaid or Catamount Health before they will be considered for this program.
  • Patients income and assets must be below 400% of the FPLG.
  • Patients above 400% of the FPLG are invited to present extenuating circumstances in the form of a letter to be reviewed by an appeals committee.
  • If services are above 400% of the FPLG and are catastrophic in nature, coverage is available when the balance due exceeds 50% of the annual household income.
Vermont Federal Poverty Level Guidelines (FPLG) <=200% 201-250% 251-300% 301-350% 351-400%  
Grant Percentage 100% 85% 75% 65% 55% Assets
400% FPLG

If you have any questions or need assistance with the applications process for Vermont or New York Medicaid, contact our Financial Counseling department at (802) 847-1122 or via email at fahcpfc@uvmhealth.org.

Government-Assisted Programs

The state of Vermont's Green Mountain Care is a family of low-cost and free health coverage programs for Vermonters. Green Mountain Care provides uninsured Vermonters with access to quality, comprehensive healthcare coverage at a reasonable cost, including the Dr. Dynasaur and Medicaid programs. To learn more about these programs or to find out which program is best for you, visit www.greenmountaincare.org.

International Patients

For international patients, the UVM Medical Center offers a discount for care if paid in full at time of service. Please contact our financial counselors at fahcpfc@uvmhealth.org for more information.

Vermont Health Connect

If you are an individual or own or work for a small business without health insurance, visit Vermont Health Connect to enroll in a health plan.

If you are currently enrolled in Vermont Health Access Program (VHAP) or Catamount, your coverage is ending. You should have received a notice in the mail telling you if you are eligible for expanded Medicaid coverage or if you need to enroll in a private plan through Vermont Health Connect. Financial assistance is available for most Vermonters who buy a health plan through Vermont Health Connect.