After each visit, Patient Financial Services will file health insurance claims directly with your primary insurance company and, if appropriate, your secondary insurance payer. Any payments and/or outstanding balances not paid by your insurance payer will be billed to you directly. If your insurance payer does not respond within 60 days of receipt of the claim, we may notify you and ask that you contact your insurance payer on our behalf.

We bill health insurance companies as a courtesy for our patients if the patient provides the required insurance information and signs an assignment of benefits form (AOB). If you don’t have health insurance, please notify registration at the time of service as you may be eligible for an uninsured patient discount. 

There may be three separate bills issued for your care: hospital, physician and anesthesia.

Hospital Billing

A hospital bill will be filed with your insurance company for technical services, which includes outpatient ancillary services (lab, radiology, etc.), outpatient procedures/services/therapies, surgical and medical procedures, and inpatient hospitalization. After discharge, Patient Financial Services will file an appropriate claim with the applicable insurance companies. Once the claim has been paid, any remaining balances will be billed to you directly for payment on a 28-day billing cycle. View a sample of the hospital billing statement.

Physician Billing

A physician bill will be filed with your insurance company for the evaluation, management and expertise for the care provided, which includes physician evaluation, care, consultation, order management, test interpretation and basic office procedures. After care is provided, Patient Financial Services will file an insurance claim to your provider. Once the claim has been paid, any remaining balances will be billed to you directly for payment on a 28-day billing cycle. View a sample of the physician billing statement.

Anesthesia Billing

When a procedure requires the services of an anesthesiologist, a separate bill will be generated for the anesthesia care provided. The anesthesia billing office will file the appropriate insurance claim and, once paid, forward the remaining balance to you directly for payment. Should you have any questions regarding this bill, contact the customer service number listed on the statement. View a sample of the anesthesia billing statement. View a sample of the anesthesia billing statement.

Payment Expectations

  • Once your health insurance provider has paid their portion of charges, Patient Financial Services will send you a patient statement showing your portion of the bill.
  • Patient Financial Services will continue sending patient statements approximately every 28 days until the balance for each account has been paid in full. If payment in full or payment on an established payment plan is not received within 28 days of statement billing, the account will age. Should payment not be received within three (28-day) billing cycles, your account will be referred to an outside collection agency. Please contact Patient Financial Services as soon as possible to prevent this referral.
  • Payment in full is expected with each statement.
  • Charges or credits applied to your account after the statement date will appear on your next statement.
  • Contact your insurance provider with any insurance questions you may have.
  • Your monthly patient statement will provide details of new and existing activity on your account. If you make a payment, the next statement will reflect that payment. Payments that are mailed with the remittance coupon will be posted to the oldest account first to prevent aging to collections (first in/first out).

If you have any questions during the statement process, contact Patient Financial Services. Our team is ready to assist you with questions regarding billed charges, third-party billing (government and commercial insurance carriers), balances due, payment arrangements, account changes or updates, and requests for financial assistance.

Payment Methods

The University of Vermont Medical Center accepts the following methods of payment:

  • Cash
  • Personal check
  • Traveler's check
  • Money order
  • Credit card

All locations at the UVM Medical Center accept MasterCard, Visa, American Express, Discover and some locations accept debit cards. Please note: ATMs are available at many sites.

If payment in full presents a hardship, please be aware we offer payment plans and financial assistance.

Financial Assistance and Government Assistance Programs

If you are uninsured, you are eligible to receive financial assistance through Vermont Health Connect. Please visit www.vermonthealthconnect.gov to learn more about your eligibility.

If you are uninsured, underinsured, ineligible for a government program or otherwise unable to pay for medically necessary care based upon an individual financial situation, find out about our Financial Assistance program.

To set up a payment plan, you may contact Patient Financial Services Customer Service at 802-847-8000 or toll-free at 800-639-2719.

Contact Patient Financial Services

802-847-8000
800-639-2719 (toll-free)
customerservice@uvmhealth.org
Customer service hours are Monday through Friday, 8:30am – 4:30pm.

The UVM Medical Center Campus
111 Colchester Avenue (located in the Main Pavilion, level 3)
Burlington, VT 05401
Open Monday through Friday, 8am – 4:30pm