COVID-19 ALERT: For the latest COVID-19 updates from UVM Health Network, click here. If you feel sick, please call your doctor before leaving home.

What Are Video Visits?

A video visit is a secure online appointment between you and your provider using a computer, tablet or smartphone. Both you and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded – only you and your provider participate in the appointment and it’s completed in real time. Interested in a video visit for your child? Learn about Pediatric Video Visits here.

The UVM Health Network has used video visits to provide a convenient, safe and secure care option to our patients. In response to the COVID-19 pandemic, we have expanded this offering across our primary and specialty care practices to meet your care needs. To determine if a video visit is right for you, or if an in-person visit is necessary, please contact your provider’s office.

 

Find Out How You Can See Your Doctor Securely From Home


See What a Video Visit With Your Provider Looks Like

How Can a Video Visit Help Me?

  • CONVENIENCE: You can see and talk with your provider from the comfort of your home.
  • SAFETY: By staying home, you’ll help slow the spread of illnesses, like COVID-19, and protect yourself from others who may be sick.
  • EFFICIENCY: Without the need to travel, you’ll save time and money.
  • SECURITY: We use strict, HIPAA-compliant videoconferencing technology designed to protect your privacy and the security of your health information.
  • PRIORITY: Connect with your provider when health concerns arise, especially if you have a chronic condition, such as diabetes or hypertension.

“I was very pleased with the Zoom appointment and would prefer this level of appointment in the future. I felt the doctor spent more time with me, explaining my situation and discussing my care. And it was time efficient!”

Here’s How It Works

 
  1. CONTACT YOUR PROVIDER’S OFFICE.
    You and your care team will determine if a video visit is right for your health needs. If so, they will email you the link to your secure video visit. Find provider information.
 
  1. LOG INTO THE VIDEO VISIT.
    When it’s time for your video visit, click the appointment link emailed by your provider’s office using a computer, smartphone, or tablet with reliable internet service. You’ll be able to see and talk with your provider.
 
  1. TALK WITH YOUR PROVIDER, PRIVATELY AND SECURELY.
    During your video visit, discuss your health needs just as you normally would. Your doctor has access to your complete medical record and can electronically order prescriptions and medical follow-up based on your needs.

Which Departments or Practices Offer Video Visits?

Most of them! From primary care to specialty programs, most of our departments are equipped with video visit capabilities. Contact your provider’s office to discuss your health needs and let them know you’re interested in a video visit.

“Using the Zoom meeting was made to be very easy. I am not that tech savvy, but this was explained well.”

Frequently Asked Questions

Resources

Contact and Support

If you have questions about your appointment, please contact your provider’s office. If you need technical assistance with your video visit, please call us at (802) 847-1830.