COVID-19 ALERT: For the latest COVID-19 updates from UVM Health Network, click here. If you feel sick, please call your doctor before leaving home.

What Are Video Visits?

A video visit is a secure online appointment between you and your child and their provider using a computer, tablet or smartphone. Both you and your child and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded – only you, your child and your provider participate in the appointment and it’s completed in real time. With select exceptions for adolescents who are managing their own care, a parent or guardian should join their child for the video visit.

The UVM Health Network has used video visits to provide a convenient, safe and secure care option to our patients. In response to the COVID-19 pandemic, we have expanded this offering across our primary and specialty care practices. Some health care needs require an in-person visit, such as those requiring screenings and immunizations. To determine if a video visit is right for your child, or if an in-person visit is necessary, please contact your child’s Pediatric Primary Care office.

 

How Can a Video Visit Help My Child?

  • CONVENIENCE: You and your child can see and talk with their provider from the comfort of your home.
  • SAFETY: By staying home, you’ll help slow the spread of illnesses, like COVID-19, and protect yourself from others who may be sick.
  • EFFICIENCY: Without the need to travel, you’ll save time and money.
  • SECURITY: We use strict, HIPAA-compliant videoconferencing technology designed to protect your privacy and the security of your health information.
  • PRIORITY: Connect with your provider when health concerns arise, especially if your child has a chronic condition.

Here’s How It Works

 
  1. CONTACT YOUR PROVIDER’S OFFICE.
    You and your child’s care team will determine if a video visit is right for your child’s health needs. If so, the care team will email you the link to your child’s secure video visit. Find your child’s Pediatric Primary Care office’s phone number.
 
  1. LOG INTO THE VIDEO VISIT.
    When it’s time for your child’s video visit, click the appointment link emailed by your child’s provider using a computer, smartphone, or tablet with reliable internet service. You and your child will be able to see and talk with your child’s provider.
 
  1. TALK WITH YOUR PROVIDER, PRIVATELY AND SECURELY.
    During your video visit, discuss your child’s health needs just as you normally would. Your child’s provider has access to their complete medical record and can electronically order prescriptions and medical follow-up based on their needs.

Which Departments or Practices Offer Video Visits?

Many of them! From Pediatric Primary Care to practices within the Children’s Specialty Center, many departments throughout the UVM Health Network are equipped with video visit capabilities. Contact your child’s Pediatric Primary Care office to discuss your health needs and let them know you’re interested in a video visit.

Frequently Asked Questions

Answer

If, during your child’s video visit, the provider determines that your child need to be seen in-person, the office staff will work with you to find a convenient time for you and your child to come in. Standard office visit charges would apply, and you won’t be charged for the video visit that resulted in the need for an office visit.

Resources

Contact and Support

If you have questions about your appointment, please contact your child’s Pediatric Primary Care office. If you need technical assistance with your video visit, please call us at (802) 847-1830.