Answers to your questions about MyChart: Activating and accessing your health record

Get Started Now

Login to MyChart

Create New Account

Sign up using the online web form to receive your activation email:

Sign Up Online

Enter the activation code you received on your After Visit Summary, on a bill, or at your provider’s office:

Use Activation Code

Return to Your Hospital's Site

Central Vermont Medical Center

Champlain Valley Physicians Hospital

Porter Medical Center

University of Vermont Medical Center

Based on feedback from MyChart users, we are now aware of questions about activation on mobile devices, and viewing health and scheduling information in the new system. We have created the following information page to help answer the most common questions about account activation and finding information in your health record. We greatly appreciate your patience as we get used to this new system.

Activation & Access

I tried to activate my new account but wasn’t able to get past the login page, why isn’t it working?

We were experiencing an intermittent issue with the account verification process. In order to assist patients in accessing their accounts, we have removed the requirement to enter a verification code. New users can activate their account by returning to the sign up form at MyChart.UVMHealth.org, you will no longer need a verification code. Sorry for the inconvenience.

I want to activate my account but I don’t want to give out my social security number, how can I sign up without this?

The online sign up form is a secure form, but we understand that you may not be comfortable sharing your social security number. We ask for this information, along with date of birth and name in order to verify your identity and keep your health information secure.

You can sign up without entering your social security number by using an Activation Code. You can get an Activation Code the next time you visit your provider’s office, either by requesting a code or you can find it at the bottom of your printed After Visit Summary. The activation code can also be found on any new printed bills you have received.

I am an existing UVM Medical Center portal user but wasn’t able to get past the login page, why isn’t it working?

We were experiencing an intermittent issue with the account verification process. In order to assist patients in accessing their accounts, we have removed the requirement to enter a verification code. Current users should now be able to login without issue by visiting MyChart.UVMHealth.org​ or using the MyChart app. Sorry for the inconvenience.

Health Information

Why is some of my health information missing from my account?

CVMC, CVPH & Porter:

Some of your health information may not be visible in MyChart until early next year or until you have your first appointment. This is because we are verifying that all the information being added to your MyChart record from your old portal is correct. This information includes your current problem list, allergies, medications and immunizations. Your provider can see all of this information in your electronic health record. All this health information is still accessible to you in your previous patient portal.

If some of my health information in MyChart is not correct, what should I do?

Your MyChart information, such as current issues, medication list, allergies, and immunizations, comes directly from your electronic health record at your doctor’s office. Ask your provider to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic health record at each visit.

Can I see my upcoming visits in MyChart?

Any appointments scheduled on 11/9 and through the next 6 months will be visible in MyChart. Appointments prior to 11/9 can be viewed in your previous patient portal.

Why can’t I see all of my test results in MyChart?

CVMC, CVPH & Porter:

Depending on the type of test, historical results were carried over from 3-10 years ago.

As of November 9, 2019, if you have had tests completed at the outpatient practices at CVMC, Porter, and CVPH, you will see the following:

  • General and microbiology lab results (like blood and urine tests) going back 3 years
  • Pathology and cytology lab results (like biopsies) going back 10 years
  • Imaging results interpretation for radiology (X-rays, CTs, MRIs) and cardiology (EEG, EKG) going back 5 years

When can I see my new test results in MyChart?

Depending on the test, most results will be available within three days. Routine results are released immediately, but some more sensitive or complex tests may take up to two weeks. If you have a question about your test results, please contact your doctor’s office directly. 

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are visible in MyChart. They will determine which test results are appropriate to share in person or over the phone, versus through MyChart.

Multiple Portals

Which Portal Should I Use?

CVMC & PMC:

Your hospital has two portals - one for inpatient records (hospital stays) and a second portal for outpatient records (visits to a doctor’s office). You will access both depending on what type of information you are looking for.

Your new outpatient portal is now MyChart. You can see new health information in MyChart for visits on or after 11/9, including upcoming appointments and health information. Some historical data from your previous portal is also accessible through MyChart (see list below).

  • General and microbiology lab results (like blood and urine tests) going back 3 years
  • Pathology and cytology lab results (like biopsies) going back 10 years
  • Imaging results interpretation for radiology (X-rays, CTs, MRIs) and cardiology (EEG, EKG) going back 5 years

You can still access your previous outpatient portal until October of 2020, but no new information will be added.

CVPH:

Your hospital has two portals - one for inpatient records (hospital stays) and a second portal for outpatient records (visits to a doctor’s office). You will access both depending on what type of information you are looking for.

Your new outpatient portal is now MyChart. You can see new health information in MyChart for visits on or after 11/9, including upcoming appointments and health information. Some historical data from your previous portal is also accessible through MyChart (see list below).

  • General and microbiology lab results (like blood and urine tests) going back 3 years
  • Pathology and cytology lab results (like biopsies) going back 10 years
  • Imaging results interpretation for radiology (X-rays, CTs, MRIs) and cardiology (EEG, EKG) going back 5 years

You can still access your previous inpatient and outpatient portal (Hixney For You) until summer of 2021, and current health information will be available in this portal.

Will I still be able to use my old portal?

CVMC & Porter:
Yes. Patients will be able to use previous outpatient portals through October of 2020 but no new information will be added.

CVPH:
Patients at CVPH can access new information in their patient portal and will be able to access until summer of 2021.

Do all outpatient practices now use MyChart?

CVMC:

MyChart will not be launching yet at the following outpatient and ambulatory locations:

  • Radiation Oncology
  • Day Hospital/Infusion Room
  • Dialysis
  • Rehabilitation Therapy

CVPH:

MyChart will not be launching yet at the following outpatient and ambulatory locations:

  • Cancer Center
  • Wound Center
  • Rehabilitation Therapy

PMC:

MyChart will not be launching yet at the following outpatient and ambulatory locations:

  • Dialysis
  • Rehabilitation Therapy

More Resources

Get Started Now

Login to MyChart

Create New Account

Sign up using the online web form to receive your activation email:

Sign Up Online

Enter the activation code you received on your After Visit Summary, on a bill, or at your provider’s office:

Use Activation Code

Contact Technical Support

Have more questions? Call our Technical Support Team toll-free at 888-979-1414 or 802-847-7500, 24 hours a day, 7 days a week.

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