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MyChart E-Visits

What Is an E-Visit?

An E-Visit is a secure online questionnaire submitted in MyChart to your primary care provider, that allows your care team to assess and treat the following common health issues:

  • Colds and sinus congestion
  • Cough
  • Red eye
  • Urinary symptoms
  • Yeast Infection
  • Tick Bite

How Can an E-Visit Help Me?

  • CONVENIENCE: You can connect with your care team from the comfort of your home or while on the go.
  • SAFETY: By staying home, you’ll help slow the spread of illnesses, and protect yourself from others who may be sick.
  • EFFICIENCY: Without the need to travel, you’ll save time and money.
  • SECURITY: The Epic MyChart patient portal is designed to protect your privacy and the security of your health information.

Which Practices Offer E-Visits? 

At this time only primary care patients at the UVM Medical Center can use E-Visits. Primary Care patients at the following UVM Health Network locations will be adding E-Visits later in 2020: Central Vermont Medical Center, Porter Medical Center and Champlain Valley Phyicians Hospital. 

How Much Does an E-Visit cost?

For patients covered by Medicare, we will bill the Medicare program and there will be no charge to you. Other payers do not cover E-Visits at this time, so patients without Medicare coverage will be billed $15 after the E-Visit is completed by the provider, and it will not be billed through your insurance plan.
  • If the provider determines that an in-person visit is required, or terminates the E-Visit, you will not be charged.
  • Charges related to pharmacy, labs, x-rays or other tests will be billed separately and through your insurance plan, if applicable.

Here’s How It Works

  1. Login to or use the MyChart app to login
    Don’t have MyChart? Register for your free account at
  2. Click on Visits in top navigation (or E-Visit icon if using the app) and choose E-Visit
  3. Select the E-Visit symptom that best meets your needs and complete the questions.
    Your answers, along with your medical record details, will be used by the provider to assess and treat you. If the provider determines that your condition requires an in-person visit, you will be asked to schedule an in-person or video appointment.
  4. You will get a secure MyChart message with your results and a treatment plan.
    This information will also appear in your After Visit Summary.

Frequently Asked Questions

Contact and Support

If you have additional questions about E-Visits, please contact your primary care provider.

If you have any technical questions about MyChart, contact the MyChart Support Center: