We are experiencing intermittent issues with our phone lines that may impact your ability to get through when calling a UVM Medical Center phone number from certain cell phone carriers. We apologize for the inconvenience. If you are experiencing a medical emergency, please dial 911. In the meantime, please utilize MyChart if you need to contact your provider’s office.

For Health Care Providers

The UVM Health Network is working with the Vermont Department of Health to coordinate preparedness efforts to contain and treat COVID-19 informed by guidance from the Centers for Disease Control and Prevention (C​DC). Our highest priority remains providing safe, quality care for all patients.

We have included a collection of resources for health care providers.

If you are an employee of UVM Health Network or one of its affiliates, please reference your affiliate’s intranet or document-sharing site for up-to-date policies and protocols.

Status Update

  • (5/25/20): Vermont Governor Phil Scott and New York Governor Andrew Cuomo have lifted restrictions on elective procedures and surgeries, with limitations and specific precautions in place. UVM Health Network is currently scheduling these procedures. Our facilities across the network continue to care for patients in emergency and urgent situations. We have also greatly expanded the availability of eHealth visits in our specialty and primary care practices. Please continue to refer your patients as necessary.

COVID-19 Testing

Testing Criteria & Instructions


  • UVM Medical Center Referral Instructions
  • Porter Medical Center
  • Central Vermont Medical Center: If you have a patient located in CVMC’s region showing COVID-19 symptoms, please send them to the CVMC COVID-19 Hotline (802-371-5310) to be screened for a referral to our Pop-up Collection Site.

New York

  • Champlain Valley Physicians Hospital and Alice Hyde Medical Center: Refer to the instructions on CVPH’s For Medical Professionals page on their website.
  • Elizabethtown Community Hospital: ECH is recommending testing all patients with compatible symptoms (i.e. fever, cough, shortness of breath, myalgias, loss of smell/taste, etc), possible exposures or people who need a negative test to return to work. For ordering instructions call:

For a list of all collection sites in our service area, please refer to the tables below.



Collection Facility Name

Instructions to Refer Patient for Specimen Collection


Porter Hospital

Fax referral to (802) 388-8866 or call (802)388-8865; Porter providers via Epic


Southwestern Vermont Medical Center

Call (802) 440-8844


Northeastern Vermont Regional Hospital

Fax referral to (802) 748-7383 or call (802) 748-7401


Essex Pediatrics

Champlain Valley Fairgrounds: 802-847-5440 option 1, testing within practice


Evergreen Family Medicine

Call 802-878-1008, telehealth w/ provider


Richmond Family Medicine

No testing of patients outside practice


University of Vermont Medical Center (Essex Fairgrounds)

See info above


Northern Counties Health Centers - Island Pond

Fax referral to (802) 723-4544 or call (802) 723-4300 


Northwestern Medical Center

Call (802) 527-3670

Grand Isle

Champlain Islands Health Center - South Hero

Call (802) 540-8940


Copley Hospital

Fax referral to (802) 847-6101


Gifford Medical Center

Call (802) 728-7000  


Little Rivers Health Care - Wells River

Call (802) 222-3000 ext. 329


North Country Hospital

Fax referral to (802) 334-4163


Rutland Regional Medical Center

Fax referral to (802) 747-6200


Central Vermont Medical Center

See info above


Brattleboro Memorial Hospital

Call (802) 257-0341 ext. 8200


Grace Cottage Hospital

Call (802) 365-4331


Springfield Hospital

Call (802) 885-7533


VA Hospital - WRJ

Call (802) 295-9363 Currently only testing Veterans


Mt. Ascutney Hospital

Call (802) 674-7300

New York State


Collection Facility Name

Instructions to Refer Patient for Specimen Collection


Champlain Valley Physician’s Hospital

See info above


Adirondack Medical Center

Inpatients only


Elizabethtown Community Center

See info above



Inpatients/Pending admission only


Alice Hyde Medical Center

See info above

St. Lawrence County

Massena Hospital

Drive-through by appointment with referral. Patients without a referral can call 315-769-4321 to speak to a doctor about getting tested.

St. Lawrence County

Claxton-Hepburn Medical Center


St. Lawrence County

St. Lawrence Public Health Department


St. Lawrence County

St. Lawrence Health System

Drive-through testing.

Frequently Asked Questions for Health Care Workers

COVID-19 Protocols for Health Care Providers

Protocols for managing patients diagnosed with or suspected of having COVID-19 are fluid. We will make every attempt to keep this page updated to ensure clinicians are acting in concert with the latest information.

If the protocols on this webpage do not answer your questions, and you have a time-sensitive question about COVID-19, you can call the numbers listed below for your area. We are experiencing a high volume of calls. To ensure the sickest patients get the care they need, please consult the frequently updated materials on this webpage before calling.

UVM Medical Center Provider Access Service: 802-847-2700 or 800-639-2480

Central Vermont Medical Center (CVMC) COVID-19 Hotline: 802-371-5310

Porter Medical Center: 2-1-1 OR 1-866-652-4636

Alice Hyde Medical Center, Champlain Valley Physicians Hospital (CVPH) and Elizabethtown Community Hospital: New York State Novel Coronavirus Hotline 24/7 at 1-888-3065. Also see CVMC’s Resources for Medical Professionals.

These protocols are specific to UVM Medical Center. While we are doing everything we can to standardize protocols across the UVM Health Network, because of the unique environments at each of our affiliate hospitals, protocols may vary by location.

Screening & Testing

Screening Information

Algorithm for Screening (UVMMC) - 5.1.20

Guidance for Homecare (UVMMC) - 3.20.20

Testing & Information

Ambulatory Testing Criteria (UVMMC) - 5.1.20

ED Testing Criteria (UVMMC) - 5.11.20

Instructions for Collection and Specimens for Coronavirus (VDH)

Clinical Test Request Form(VDH)

Pre-Procedure Testing Policy (UVMHN) - 5.19.20

Pre-Procedure Testing Exceptions Policy (UVMHN) - 7.30.20

Ordering and Use of COVID-19 Serology Testing (UVMHN) - 5.22.20

Clinical Guidelines & Workflows

COVID-19 Management Guide (UVMMC) - 4.23.20

COVID-19 Theraputic Algorithm (UVMMC) - 5.22.20


Guidelines for Caring for a COVID-19 Patient in an Ambulatory Clinic (UVMHN) - 4.16.20

Birthing Center

Labor & Delivery Workflow COVID-19 (UVMMC) - 3.20.20

Birthing Center Policies (UVMMC) - 5.12.20


Bed Placement Cohort Guidelines (UVMMC) - 6.25.20

Laboratory Services

Guidelines for Phlebotomy and Laboratory Services (UVMMC) - 3.25.20


COVID-19 Radiology Screening & Workflow (UVMMC) 4.24.20


Periop & Procedural Area Response Plan (UVMMC) - 3.20.20

Patient Transport

Ambulance Transport of Patients with Infectious Disease (UVMHN) - 4.28.20

Palliative Care

Palliative Care COVID-19 Toolkit (UVMHN) - 4.13.20

Conversation COVID-19 Toolkit (UVMHN) - 3.30.20

TalkVermont Conversation Guides

The Pause

EOL Medication Pocket Card

SubQ Access Reference

Protecting Yourself

Employee Risk Assessment (UVMMC) - 3.24.20

Fact Sheet for Staff with COVID-19 Contact (UVMMC) - 3.25.20


PPE Standards & Room Cleaning (UVMMC) - 4.17.20


PPE Guidelines (UVMMC) - 7.8.20

WHO: Rational use of personal protective equipment for COVID-19 (WHO) - 2.27.20

PPE Sequence - Donning and Doffing Instructions (UVMMC) - 3.27.20

Hand Hygiene & Cough/Sneeze Etiquette

Alcohol Based Hand Sanitizer (video)

Soap & Water (video)

Cough & Sneeze Etiquette (video)

“Stop the Spread” in translation

“Help Keep Illness from Spreading” handouts in various languages

Additional Educational Materials



External Links
WHO situation summary (best viewed in Chrome, Firefox or Safari)
CDC situation summary
CDC on how you can stay safe
Vermont Department of Health COVID-19
New York State Health Department
Johns Hopkins COVID epidemic map
New York Times COVID outbreak coverage (no paywall)


This site is provided for educational and informational purposes only and does not constitute providing medical advice or professional services. All information is meant for use by healthcare workers and not the general public. If you think you may have a medical emergency, call 911 or go to the nearest emergency room immediately. No physician-patient relationship is created by this web site or its use. Neither UVM Health Network nor its employees, nor any contributor to this web site, makes any representations or warranties, express or implied, with respect to the information provided herein or to its use. All copyrights to UVM Health Network web site and its contents are the property of the UVM Health Network unless otherwise noted. Except when indicated, permission is hereby granted to reproduce, distribute, and display copies of content material for nonprofit educational and nonprofit library purposes, provided that copies are distributed at or below costs and author and source are acknowledged. No commercial uses are allowed without the prior express permission of the UVM Health Network.